Can't get my on-demand................ WAAAAAAAAAAAAAA!

[tv-junky]

This is beginning to be an on-going issue that really ticks me off. 

The error codes are different everytime I try to access it.

I have 3 boxes of the old style and am paying for 3 premium channels as well. ($225 mo. approx.)

What is going on? The plugging and unplugging doesn't change anything; further aggravating me to no end.

If this is something that is related to a certain area that would be nice to know.

PS---I am not one of the people that watches/streams online; so advising or suggesting that I do that falls on deaf ears.

BOO-HISS !!!!!!!!!

[CCAndrew]

Have you ever had a tech out? On Demand needs good communication back and forth. When the errors pop up, it’s the communication that’s impeded

[tv-junky]

No tech out yet. That would be my final and last resort. UGH

  I did try the chat option to have signal resent to the boxes;  which didn't help or change anything.

I just made a call to have the signal resent. Waiting the 15 minutes it may take now to see if that helped.

TBC..............

[tv-junky · Accepted solution]

Well, well, well............... this was surprising information.

I called Comcast.  The problem wasn't my cable box or boxes................... it was my modem.

  The phone person had me unplug the power from it for a 1/2 minute and then plug it back in.  He then did whatever he does on his end and then has me try to get my on-demand on my tv.

Apparently...... on demand signalling comes from streaming.  Therefore, an online connection was the problem.  In the past when I've had issues, it was just a matter of re-booting each cable box.

Way above my scope of understanding, but at least it is now working at this time. Technology is not my forte.  Still have a flip phone haha.

[Comcast_Support]

 Thank you for posting your solution, tv-junky! We are happy to hear that everything is working for you again. We are totally supportive of still having a flip phone. 🙂 Thanks again, take care!