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CL-17 error and 'offline' message

Frequent Visitor

CL-17 error and 'offline' message



I want On Demand but get a message that my box is offline and can't do a refresh. I am not techie, so can someone help me figure out what to do next? 


Thank you. 


Official Employee

Re: CL-17 error and 'offline' message

Hello, thank you for reaching out and I am sorry to hear about your experiences with your service.  If you are still in need of assistance please don't hesitate to reach back out and create another post and we will gladly assist.


Thank you

I am an Official Comcast Employee.
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