Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
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Hi tlunde86. Welcome to the Xfinity Forums and thanks for creating your first post. I can assist with troubleshooting your Xfinity My Account access online. To get started, please send me a private message and include your full name so I can access your account.