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Recently moved...cannot login to pay final bill

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Recently moved...cannot login to pay final bill

Soooo...I just recently moved and stopped my internet service at my old residence.  I'm trying to log into my account so that I can pay my final bill and I keep getting to a page that says RESTRICTED SECTION and cannot go any further.  I can't even use the automated phone payment system since my phone number is no longer linked to an active account.  Would like to avoid paying through a person on the phone since that will cost more.  Advice?  Anyone else having the same issues???

Expert

Re: Recently moved...cannot login to pay final bill


@JenS2 wrote:

Soooo...I just recently moved and stopped my internet service at my old residence.  I'm trying to log into my account so that I can pay my final bill and I keep getting to a page that says RESTRICTED SECTION and cannot go any further.  I can't even use the automated phone payment system since my phone number is no longer linked to an active account.  Would like to avoid paying through a person on the phone since that will cost more.  Advice?  Anyone else having the same issues???


Your account is no longer active which is why you continue to get that page.  Make sure that you have put in a forwarding mail with the Post Office so that your final bill will catch up to you.  If you have checks you can pay by check, or you can pay by money order.


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New Poster

Re: Recently moved...cannot login to pay final bill

I recently disconnected/cancelled my service with Comcast and was met with the same restricted URL when trying to make my final payment (days later).

 

I assumed my payments were good since I cancelled and paid with a representative... I assumed wrong. I just got a letter from a collections agency.

 

Thanks Comcast.

I was never sent a final bill in the mail (haven't moved, just switched providers.. THANK GOD) nor received any phone calls unless it was marked as spam/black listed.

 

So glad that once I make this final payment I shouldn't ever have to deal with Comcast and their shady business practices. I'm getting 2x the speed (symmetrical) for the same price on a dedicated fiber line now.

 

Again, thanks Comcast for sending me to collections over $67. They always want to call me to sign up for some new Triple Play offer... but final payment? Straight to a collection agency. How their new offer calls still get through, I'll never know. Again shady business practices probably ghosting the phone numbers or using workers from their home/personal lines.