I am receiving a message that "Receiving message that "This phone number is already associated with an Xfinity account" when I try to establish two-step verification on my account. However, I know the phone in question is not currently in use on another account, as it is my number. I was at one time used on another account, but that account has been deleted. How can I get Xfinity to recognize this is the case?
I have the same problem. Your solution is not quite clear to me. Are you saying login using your mobile number as a user ID and then change your passowrd? Where exactly should the generic place holder be used? Thanks.
If you encountered an error and weren't able to go back in your old account, please message me and I can assist you.