Account Setup -  "Thanks for your purchase! We're getting your account set up."

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@cody_neves wrote:

I also have the error when trying to sign in to any xfinity service. I signed up over a week ago and can not activate my internet service as I don't have an account that is set up.

 

I try to use the help features but can not as the site claims that "Access is not Authorized". 

 

How can I can my account setup so I can activate my internet service and my account?

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Are you signing in as the account primary user?  If you had someone install your services, chances are you're not signing in as the primary user.