Having an issue with your Xfinity Internet service? Read this article to learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance.
Note:Restarting your modem can fix many common Internet-related issues.
Download the App
First, download the Xfinity My Account app (Apple/Android) and sign in using your Xfinity username and password.
Restart Your Device (Modem)
SelectInternetfrom the bottom navigation bar of the app or click on your modem from the home screen.
TapRestart this deviceto be taken to the modem restart page.
After selectingRestart Device, you will see the following message: "We're checking your connections... Just a moment."
Once we've sent a signal to your device, you will see the following message: "Restarting your device should take less than 10 minutes. This will not erase any of your settings or change your Wi-Fi name or password. If you have Xfinity Voice, we won't restart until all in-progress calls are finished."
SelectRestart Deviceto restart your modem.
SelectingYeswill prompt a confirmation message: "Glad to hear it all worked out!" displaying a green confirmation check-mark.
SelectingNowill display the following on-screen options:Common problems & solutions,Tweet @ComcastCaresorSchedule a call.
Common Problems and Solutions
Tapping Common Problems & Solutions will also allow you to see FAQs related to Xfinity Internet service.
Data Usage Meter (Select Markets)
Your data usage summary appears under the image(s) of your device(s) on the XFINITY Internetscreen. Tap the arrow in line with a device to view its individual screen.
Tap anywhere on the displayed data usage summary to view your Data Usage History.
Here's an example of the Data Usage History screen: