Tapping Common Problems & Solutions will also allow you to see FAQs related to Xfinity Internet service.
Your data usage summary appears under the image(s) of your device(s) on the XFINITY Internetscreen. Tap the arrow in line with a device to view its individual screen.
Tap anywhere on the displayed data usage summary to view your Data Usage History.
Here's an example of the Data Usage History screen:
If you are unable to fix the problem through the app, there are options to get a call back from a Comcast agent (to avoid being on hold) or to contact @ComcastCares on Twitter. See questions and answers about the Xfinity My Account App for more information.
You can also visit our main Internet troubleshooting article to learn how to fix common issues within the My Account website and Xfinity xFi.