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Friday, November 15th, 2024 4:43 PM

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How to restart your Xfinity Gateway

Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. Before restarting your gateway, it’s recommended to first try our full network test, which will let you know if a restart is the best tool to fix the internet issue you may be experiencing.

 

Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center.

What happens during a restart

The restart process takes about 12 minutes. During the restart, you won't be able to use your home network. 

If you have Xfinity Voice, you won’t be able to make or receive calls, including emergency 911 calls, from your home phone until your gateway is back online. If you have Xfinity Home, you won’t have access to cameras and any connected home automation devices. Security sensors aren’t affected.

Manually restart your Xfinity Gateway, modem, or router

As a final troubleshooting attempt, if the restart was unsuccessful after using the above methods, you can manually restart your gateway as well as most third-party devices.

  1. Unplug the power cable.
  2. Wait one minute.
  3. Plug the power cable back in.

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