Pair and Install a Camera Using the Xfinity Home App
Learn how to use the Xfinity Home app to pair and install a Camera in your Xfinity Home or Xfinity Internet system.
What You'll Need
Xfinity Internet or Xfinity Home
The complete kit for the Camera that you want to install
An eligible Xfinity Gateway
Bluetooth connectivity on your mobile device
The Xfinity Home app, version 10.38 or later
Pairing and Installing a Camera
Did You Know?You can only pair one Camera at a time. If you have multiple Cameras, you'll need to need to pair each Camera individually. Use the power adapter that came with your Camera and do not try to pair multiple Cameras to a single power adapter. For best results, pair your Camera while it is plugged into the outlet that you will use once the Camera is mounted.
Identify your Xfinity Camera.
If the back of your Camera and power adapter look like the one in the picture below, go tostep 2.
Otherwise, your Camera cannot be paired or repaired via the Xfinity Home app at this time. If you have the Y-cable from your Camera kit, you can pair via thetouchscreen. If you don't have it, pleasecontact usfor assistance.
Connect the Camera's Ethernet cable to the power adapter, then plug the power adapter into an inside power outlet that is not controlled by a light switch. To prevent signal issues, the outlet location should be in an area with a strong WiFi signal. TapNext.
For best signal strength, the adapter should be visible and not too close to objects that couldinterfere with the WiFi signal. TapI'm Ready. Let's Go!
Wait for the Camera to power up, which takes around one minute. When the light on the front of the Camera is blinking white, your Camera is ready for pairing. TapThe Light is Blinking.
Light Not Blinking?Make sure that you've waited at least two minutes for the Camera to power up. If the light is still not blinking, tapI Don't See the Light, then follow the on-screen instructions.
Hold your phone within a few feet of the power adapter.
We've Got Your Back!If you get an error message at any point in the pairing process, on-screen instructions will walk you through fixing the problem.
The system will search for your Camera and add it to your network. This will take a few minutes. Once your Camera is connected, tapNext.
Enter a name that identifies the Camera's intended location, such as "Back Door," then tapNext.
Do you subscribe to 24/7 Video Recording and do you have fewer than four Cameras already using it? If so, you can enable it for the Camera being activated. To enable, tapTurn On. Otherwise, tapLeave Off.
Don't Have 24/7 Video Recording?This service automatically records video, bookmarks video clips when your Camera detects motion, and lets you create custom video clips from any video recorded in the last seven days. Read about24/7 Video Recordingservice or call 1-800-xfinity.
If you want sound for your live and recorded video, tapTurn On. Otherwise, tapLeave Off.
Did You Know?You can change your audio settings at any time from the Camera'sSettingsscreen.
You're ready to move your Camera to its final location. TapFinish.
Place the Camera on a flat surface or mount it to a wall using the appropriate screws and anchors. If you're mounting the Camera outside, see ourtips for outside installation.
On theOverviewscreen, tap the Camera's thumbnail.
Check the live video feed on theCamerascreen and adjust the Camera to show your desired view.
Congratulations! You have successfully paired and installed your Camera.