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ANSWERED: How to pair and install your Xfinity Home cameras

Pair and Install a Camera with Xfinity Home

Learn how to use your Xfinity Home touchscreen to connect and install a Camera in your Xfinity Home system.

Did You Know? The Xfinity Home app includes an easy-to-use wizard that will walk you through pairing and installing an Xfinity Home Camera.


What You'll Need
  • Xfinity Home
  • The complete kit for the Camera you want to install
  • Access to your security router or gateway device
  • Access to your touchscreen
  • Your Master Keypad Code

Difficulty
Medium

 

 

Pairing and Installing a Camera

The Xfinity Home touchscreen provides guided steps to help you pair and install a Camera.

The process involves five main steps:
  1. Identify Your Camera
  2. Prepare and Test Your System
  3. Assemble and Connect Your Camera
  4. Pair Your Camera
  5. Install Your Camera

Did You Know? You can only pair one Camera at a time. You'll need to repeat this process for each Camera you want to pair.

Identify Your Camera

The new Xfinity Camera can only be paired using the Xfinity Home app. Take a look at the back of your Camera and the power adapter.

If they look like the picture below, use these instructions to pair the Camera.
The back view of the Xfinity Camera with a plastic mesh backing
For all other Cameras, go to the next step.

Prepare and Test Your System

  1. Make sure your router and touchscreen are both connected to your in-home network. If you've lost network connectivity, see how to reset your touchscreen.
  2. What does your touchscreen look like?
    • If your Home screen looks like the one below, tap the gear icon, then tap Devices. Continue with step 3.
      Xfinity Home Touchscreen Controller home screen 
    • If not, tap the Settings icon and continue with step 3.
       
  3. Enter your Master Keypad Code.
  4. On the Categories screen, tap Home Devices.
  5. On the Home Devices screen, tap Cameras.
  6. On the Cameras screen, tap Add a Camera.
  7. If this is the first time you're adding a Camera, tap Next to run a network test. Tap Skip to continue without running the test.
    Add Camera - Network Test screen.  
  8. When the network test is finished, tap Next.
    Add Camera - Network Test screen.  
  9. On the Hardware Setup screen, do not tap Next. It's time to assemble your Camera.
    Hardware Setup screen.


Assemble and Connect Your Camera

Assemble and Connect Your Xfinity Camera
  1. Review the Camera kit to make sure you have all the necessary parts.
    xCAM Camera Kit shows all included parts. 
  2. Connect the Y-cable to the XW3 unit (WiFi/power adapter) and the yellow cable to your gateway device (port 2 on XB6 Gateways, port 4 on XB3 gateways) or the WNR 1000 security router (all ports are active).
  3. Plug the Ethernet cable attached to the Camera into the CAMERA port of the Y-cable.
  4. Plug the XW3 WiFi/power adapter into a power outlet that is not controlled by a light switch.
  5. Wait for the Camera to power up, which can take up to three minutes. When the light on the front of the Camera is blinking blue, your Camera is ready for pairing.

Assemble and Connect Other Camera Models
  1. Review the Camera kit to make sure you have all of the parts, including an optional antenna if your Camera comes with one.
    Camera kit displays with all parts including: Camera, Stand, Power Cable, Ethernet Cable, White Splitter Cable, Adaptor Cable, Weather Seal, and Screws. 
  2. If your Camera has a stand, attach it to the back of the Camera.
    Assembly in progress with Camera being attached to the back of the stand. 
  3. If your Camera has an antenna, attach it.
  4. If your kit has a splitter cable, attach one end of the Ethernet cable to the Camera, and attach the other end to the splitter cable labeled Camera.
    Assembly showing one end of Ethernet cable being attached to Camera and the other end being attached to white splitter cable labeled
    If your kit does not have a splitter cable, attach one end of the Ethernet cable to the Camera.
    Back of Camera with Ethernet cable attached. 
  5. If your kit has a splitter cable, connect the splitter cable to an available port on the back of your WNR 1000 security router (all ports are active) or gateway device (port 4). Connect the splitter cable's power adapter to the Camera's black power cable.
    White splitter cable connects to back of router; white splitter cable's power adapter also connects to Camera's black power cable. Power cable is connected to AC outlet.

    If your kit does not have a splitter cable, connect the other end of the Ethernet cable to an available port on the back of your WNR 1000 security router or gateway device. Connect the Camera's black power cable to the power port on the back of the Camera.
    Ethernet cable is connected from back of router to Camera. Camera's black power cable is connected to back of Camera and to AC outlet. 
  6. Plug the Camera's power adapter into a power outlet that is not controlled by a light switch.
  7. Wait for the Camera to power up, which can take up to three minutes. When the lights on the front of the Camera stop blinking and remain solid, your Camera is ready for pairing.

 

Pair Your Camera

Once you've assembled and connected your Camera and the light on the front of the Camera is blinking blue, you can return to your touchscreen, and pick up where you left off in the Prepare and Test Your System section.

If you haven't prepared your system yet, go back to that step, and do so now.
  1. On the Hardware Setup screen, tap Next.
    Hardware Setup screen with instructions on how to add a Camera.  
  2. When the system locates the Camera, tap Accept.
    Touch Screen Settings screen has Accept button to configure Camera. 
  3. The system pairs the Camera and checks for firmware updates, which can take up to 20 minutes.
  4. When the system has finished pairing the Camera, tap Next.
    Touch Screen Configuring Camera screen has Next button at bottom right. 
  5. On the Edit New Camera screen, name the Camera's intended location, such as "Front Door Camera."
  6. Tap Next.

Congratulations! You've paired your Camera. Now it's time to install it.


 

Install Your Camera

Plug in your Xfinity Camera to its Power Supply
  1. Disconnect your Camera from the router or gateway device.
  2. Unplug the Y-cable from the Ethernet cable, the security router or gateway device, and the power cord. The Y-cable isn't used during normal Camera operation, but keep the cable in case you ever need to reset and re-pair the Camera.
  3. Connect the Camera Ethernet cable to the LAN port of the XW3 unit (WiFi/power adapter).

Plug in Other Camera Models

If your Camera has a splitter cable:
  1. Disconnect your Camera from the router or gateway device.
  2. Disconnect the splitter cable from the Ethernet cable, the security router or gateway device, and the black power cord. The splitter cable isn't used during normal Camera operation, but keep the cable in case you ever need to reset and re-pair the Camera.
    White splitter cable being disconnected from Ethernet cable, security router, and the black power cord. 
  3. If you're installing the Camera outdoors, remove the Ethernet cable from the Camera, slide the weather seal over the end of the cable, and reattach the cable to the Camera. Slide the weather seal down so it's tight against the Camera back.
    Weather seal being attached over the end of Ethernet cable and reattached to Camera. 
  4. One end of the Ethernet cable should still be connected to the Camera. Connect the other end of the Ethernet cable to the black adapter cable. Then, connect the adapter cable to the Camera power cord.
    Ethernet cable being connected to black adapter cable.
     
If your Camera doesn't have a splitter cable:
  1. Disconnect your Camera from the router or gateway device.
  2. If you're installing the Camera outdoors, remove the power cord from the Camera and connect it to one end of the power cable extender. Slide the weather seal over the other end of the extender and attach the extender to the Camera. Slide the weather seal down so it's tight against the Camera back.
  3. Remove the Ethernet cable from the Camera and the security router or gateway device.
  4. Take the Camera to the location where you want to install it. Plug the power cord into a power outlet that is not controlled by a light switch.
    Camera installed and set in house. 
  5. Wait for the Camera to power up, which can take up to three minutes. When the light(s) on the front of the Camera stop blinking and remain solid, return to the touchscreen.
  6. On the Camera Wi-Fi Connection Test screen, tap Verify Camera.
    Camera Wi-Fi Connection Test screen.  
  7. When the system has located the Camera, tap Next.
    Camera Wi-Fi Connection Test screen.  
  8. Verify that the image from the Camera appears on the touchscreen.
    Adjust Camera screen with image highlighted.  
  9. Place the Camera on a flat surface or mount it to a wall using the provided screws and anchors. If you're mounting your Camera outside, learn about some useful tips.
  10. After placing or mounting the Camera, adjust its angle to your desired view. When you're finished, tap Next on the Adjust Camera screen.

Congratulations! You have successfully paired and installed your Camera. You can now view live video from the Camera from the touchscreen.

Did You Know?
24/7 Video Recording continuously records video and bookmarks video clips when your Camera detects motion. Visit Xfinity 24/7 Video Recording to learn more.
 

Additional Resources

https://www.xfinity.com/support/articles/secure-pairing-installing-camera
Version history
Revision #:
6 of 6
Last update:
‎02-28-2020 11:38 PM
Updated by:
 
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