Let me start out by stating i have called customer service, and the lady i spoke to didn't help me and then scheduled a tech to come out in 2 WEEKS... -_-
i honestly am at wits end.
they upgraded me to the new xfi modem.. i have a triple play package (phone, internet, and the cable) everything but the phone is working.
i have no dial tone, and we plugged everything in correctly, despite not being given any instructions from the xfinity store.
phone worked before switching to the new modem, its plugged directly into the back.
ALSO
the xfinity app is saying that the xfi modem is unresponsive when we try to see if i can problem solve via the app.
helpp
@melbuck wrote:
Let me start out by stating i have called customer service, and the lady i spoke to didn't help me and then scheduled a tech to come out in 2 WEEKS... -_-
i honestly am at wits end.
they upgraded me to the new xfi modem.. i have a triple play package (phone, internet, and the cable) everything but the phone is working.
i have no dial tone, and we plugged everything in correctly, despite not being given any instructions from the xfinity store.
phone worked before switching to the new modem, its plugged directly into the back.
ALSO
the xfinity app is saying that the xfi modem is unresponsive when we try to see if i can problem solve via the app.
helpp
It is probable that the setup and activation of your new modem/router was not done properly. For self activation try:
Installation
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Or Try calling 1-855-652-3446. That is their device activation line.
ok thank you, im going to try this tomorrow! ill update you and let you know, thank you for taking the time to write it out for me!
Greatly appreciated!