Let me start out by stating i have called customer service, and the lady i spoke to didn't help me and then scheduled a tech to come out in 2 WEEKS... -_-
i honestly am at wits end.
they upgraded me to the new xfi modem.. i have a triple play package (phone, internet, and the cable) everything but the phone is working.
i have no dial tone, and we plugged everything in correctly, despite not being given any instructions from the xfinity store.
phone worked before switching to the new modem, its plugged directly into the back.
the xfinity app is saying that the xfi modem is unresponsive when we try to see if i can problem solve via the app.
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