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Landline phone supplied by Xfinity

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Frequent Visitor

Landline phone supplied by Xfinity

Landline doesn't work at all and I need it as I am borrowing a cell phone.

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Problem Solver

Re: Landline phone supplied by Xfinity


@barbiedollstar wrote:

Landline doesn't work at all and I need it as I am borrowing a cell phone.


Can you describe your environment, e.g. your service Plan name and description, what equipment you have (modem/gateway)  and what Xfinity phone it is?

Joe V
(not a Comcast employee, just another paying customer)
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Frequent Visitor

Re: Landline phone supplied by Xfinity

My phones are cordless Panasonic.  My landline is supplied by Xfinity.  My modem is wireless Gateway.   Xfinity will not help me even though the issue is with outside wires in box.

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Problem Solver

Re: Landline phone supplied by Xfinity


@barbiedollstar wrote:

My phones are cordless Panasonic.  My landline is supplied by Xfinity.  My modem is wireless Gateway.   Xfinity will not help me even though the issue is with outside wires in box.


So your inside phone service doesn't connect into the modem/gateway's RJ45 jack?  Do you have Xfinity Connect Voice service?

Does this discussion help?

 https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/How-to-connect-wired-home-phone-network-t...

Joe V
(not a Comcast employee, just another paying customer)