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maryhill8494
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Friday, April 3rd, 2020 5:00 PM

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home phone not working

my home phone has no service it has been dead since march 31 ,today is April 3, I can see on my TV the caller ID but the phone is dead, I have called and called comcast cant get anyone.I have unplugged the phone and plugged it back in please  get back with me.

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4 years ago

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fred40fl

Contributor

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45 Messages

4 years ago

FROM LACK OF RESPONCES I TAKE IT XFINITY DOES NOT MONITOR THIS SITE.

I HAVE PHONE ISSUE PROBLEMS WHEN I RECIEVE CALLS THEY CAN NOT HEAR ME TALK,I HAVE TO KEEP REBOOTING MODEM SO I CAN USE PHONE.

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user_b39376

Visitor

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1 Message

4 years ago

my home phone no dial tone phone not working

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XfinityJeniece

Official Employee

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3.3K Messages

Hey all, I really appreciate your time in reaching out through the Xfinity Forums platform regarding your Xfinity home phone! We definitely want to ensure your services are working properly and we would be happy to help with troubleshooting. Are you experiencing issues with your Xfinity Internet as well or just the Xfinity Voice?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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fred40fl

Contributor

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45 Messages

BEEN JUST PHONE ISSUE 

COMCAST NEEDS O FIX THEIR VIOP SOFTWARE

4 years ago

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XfinityJeniece

Official Employee

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3.3K Messages

Thank you so much for that information, @fred40fl! We would be happy to pull up your account and help with troubleshooting your Xfinity Voice services! We definitely want to ensure that you can make and receive calls without any issues! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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