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If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to you.
- Make sure your phone's ringer is turned on.
- If you hear half a ring on incoming calls, you may have Call Forwarding turned on. Check out how to deactivate Call Forwarding below.
- Plug a working corded phone into different jacks to make sure a malfunctioning phone or jack isn't causing the issue.
- Check out our tips to troubleshoot your phone service if you can't make or receive calls.
You can turn your Voice features on or off at any time. Just press the star (*) button and the following numbers:
| Feature | Turn On | Turn Off | Online Access Available? |
| Anonymous Call Rejection | *77 | *87 | Yes |
| Call Forwarding | *72 | *73 | Yes |
| Call Forwarding Selective | *63 | *83 | Yes |
| Call Return | *69 | *89 | Not yet |
| Call Screening | *60 | *80 | Yes |
| Call Trace | *57 | Not yet | |
| Call Waiting | *70 | Not yet | |
| Caller ID Blocking Per Call | *67 | Not yet | |
| Caller ID Blocking Per Line** | *82 | Not yet | |
| Repeat Dialing | *66 | *86 | Not yet |
| Speed Dial 8 (set up) | *74 | Not yet | |
| Speed Dial 30 (set up) | *75 | Not yet | |
| Three-Way Calling | *96 | *97 | Not yet |
**For your safety, your Caller ID information is always available when you call public emergency hotlines, poison control lines, and 911 services, even if you have Caller ID Blocking turned on.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
