Community Forum

Disable Call waiting and voicemail ***very upset *

New Poster

Disable Call waiting and voicemail ***very upset *

So I was on the phone for over 8 hours today trying to get these features off my second line.. I spoke with 3 different people and all of them told me they would call me back..surprise not one of them called me.. I am starting a new job and one of the requirements is NOT to have those features, I really don’t understand the reason why it has not been taken off my phone.. so I finally reached someone in Tier 2 ( whatever that means) they advised it takes 24 hours for this feature to come off.. so I will see tomorrow if they remove this feature.. all I know if Xfinity causes me to lose my job because someone there can’t flip a switch I will cancel and do my business with AT&T..
New Poster

Re: Disable Call waiting and voicemail ***very ups

I too need call waiting and voicemail disabled for my job. I called yesterday (10/02/2019) and was told it would be 24hrs. I told her that is not good enough since I explicitly asked for both services NOT to be connected when I got my service last week. So she put me on hold then came back and tested the VM and it was indeed disconnected. Well the call waiting is NOT disabled and it's been 24 hrs now. I need call waiting to be DISCONNECTED. Can anyone here from xfinity/comcast do this for me???
Official Employee

Re: Disable Call waiting and voicemail ***very ups


@TonyaRN wrote:
I too need call waiting and voicemail disabled for my job. I called yesterday (10/02/2019) and was told it would be 24hrs. I told her that is not good enough since I explicitly asked for both services NOT to be connected when I got my service last week. So she put me on hold then came back and tested the VM and it was indeed disconnected. Well the call waiting is NOT disabled and it's been 24 hrs now. I need call waiting to be DISCONNECTED. Can anyone here from xfinity/comcast do this for me???

Hi @TonyaRN, thanks for using the Forums to bring this to our attention. After receiving your private message, I was able to complete the necessary troubleshooting to remove the call waiting feature from your account. Please let us know if there is anything else we can assist you with. 

 

@mkozaitis, I'd be happy to assist you as well.  Can you please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click "Comcast_Support” and click “send a message".  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!