Welcome to the Xfinity Forum. These forums are accessible to all Comcast customers. Membership and posting privileges are currently available as a free, added benefit to Comcast customers. We invite you to join in and discuss a variety of Service topics/Issues. Membership within the Comcast Help Forums is both a privilege and a responsibility. To ensure the community remains an active and helpful environment we added a few tips to help you.
Who is here to help:
Official Employees come from various departments within the organization. Some from customer service, some from product development teams, some from engineering, and we even have some field techs that stop by to help too. You will notice them concentrating on helping with issues that no other customer can assist with or with those more difficult situations. They are easy to identify as they have Comcast in their username and have the Xfinity avatar.
Customer Experts are customers just like you but have chosen to dedicate thousands of hours help and supporting others in the forum. Although there are many reasons why these customers choose to assist, the one thing they have in common is that they love helping others. They provide some wonderfully insightful and well thought-out answers, and if they are unable to help, they can always ensure your issue gets escalated to one of our Official Employees.
Please Note: By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within this document as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Xfinity Forum Acceptable Use Policy (http://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379) and all Xfinity Agreements, Policies and Service Disclosures (https://www.xfinity.com/policies). Including the Xfinity Customer Agreement and Xfinity Acceptable Use Policies.
Comcast forum "official employees", "moderators" or "administrators" reserve the right to remove any username, post and/or topic that we deem inappropriate or disruptive to the Comcast Help Forums Community. These Guidelines Can Change Without Notification.