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Xfinity Help & Support Forum Archival Project

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Administrator

Xfinity Help & Support Forum Archival Project

Is there something in the Xfinity Forum that you are looking for and cannot find? This could be because we recently started an archive project.

 

Since our community started in 2003, we have continued to allow topics to live on forever in our public forum. This method has allowed outdated and irrelevant content to still be accessible. For a Support Forum this method can cause some of our users to have difficulty finding the exact information they are looking for. It can also mean that the Best Answer of the past, may no longer be the best answer today.

 

Since Comcast releases new products and services frequently, in the coming weeks you will notice our team reviewing and archiving obsolete posts. These posts will be moved off their board to a public archive. When a topic is archived you will still be able to view this post or link to them for insight in new discussions, you will simply not be able to continue the discussion. After some time in this public archive, it will no longer searchable or viewable. Of course any topics that are still very active, regardless of the age, will continue to stay in a public board for you to participate in. If one of your posts is archived, don’t worry it will not affect your post count, your rank, or any associated badges.

 

If you want to help with these efforts, if you find a post that you feel should be archived you can click the 3 vertical dots in the upper right corner of the post. There you will see the option to “Report” the post. In the “Notify Moderator of Inappropriate Content” window add the verbiage “Archive Post” and include your explanation as to why you believe that post needs to be archived.

 

If there is a topic that you cannot find and believe that it requires additional attention or that it is still relevant, please contact ComcastJessie or ComcastJohnL and we will review your request. However, if any post violates our forum guidelines, these posts are usually removed immediately and will not be returned to the public forum. As always, any posts that violate our forum guidelines in any way could result in the revocation of your Xfinity Forum posting privileges. We ask that you please review our guidelines for additional information.

New Poster

Re: Xfinity Help & Support Forum Archival Project

 
There is an entirely archived thread of messages titled:
 
 
''Re: comcast email freezes up' from: ‎06-21-2017 05:31 PM

 

I was shocked to see that these were archived, since this is still an ongoing issue,.... i mean really, more than 1 year later & comcast still doesn't have it together....

 

Email keeps freezing up, regardless of OS, regardless of browser, regardless of clearing cache etc. 

Clearly, it has nothing to do with anything other than the incompetence of COMCAST and the new update it rolled out for its email. 

 

How is this an 'update' when it literally makes everything crash. 

With a global tech economy & highly skilled back end dev, teams available for cheap - it seems simply offensive that you are charging what you do & not fixing this issue. 

Administrator

Re: Xfinity Help & Support Forum Archival Project

@gpwoodford,

 

Thanks for posting your question. Please post the link to the message that you believe should not be archived and we will move it back to the active forum so you can continue to participate in that conversation. 

 

Thanks. 

New Poster

Re: Xfinity Help & Support Forum Archival Project

I have the same problem, my post(issue) hasn't been resolved but it was archived.

 

https://forums.xfinity.com/t5/Customer-Service-Archive/Getting-Billed-for-rental-modem-i-own-bought-...

Administrator

Re: Xfinity Help & Support Forum Archival Project

@Whatitwas,

 

Thank you for posting your questions and we apologize for the confusion. 

 

I have moved your archived post back to the public Billing Board. There you should receive the quickest, most accurate response possible. 

New Poster

Re: Xfinity Help & Support Forum Archival Project


@gpwoodford wrote:
 
There is an entirely archived thread of messages titled:
 
 
''Re: comcast email freezes up' from: ‎06-21-2017 05:31 PM

 

I was shocked to see that these were archived, since this is still an ongoing issue,.... i mean really, more than 1 year later & comcast still doesn't have it together....

 

Email keeps freezing up, regardless of OS, regardless of browser, regardless of clearing cache etc. 

Clearly, it has nothing to do with anything other than the incompetence of COMCAST and the new update it rolled out for its email. 

 

How is this an 'update' when it literally makes everything crash. 

With a global tech economy & highly skilled back end dev, teams available for cheap - it seems simply offensive that you are charging what you do & not fixing this issue.