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How to reply to a private message

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Regular Visitor

How to reply to a private message

I received a private message from a comcast agent, but can't figure out how to reply to it. I don't see a reply button to click on. What am i missing? Thanks.

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Administrator

Re: How to reply to a private message


@Jgp9 wrote:

I received a private message from a comcast agent, but can't figure out how to reply to it. I don't see a reply button to click on. What am i missing? Thanks.


@Jgp9,

 

Welcome to the Xfinity Forum and thanks so much for posting your question here.

 

To reply to an Xfinity Forum private message follow the steps below:

 

  • On any page in the forum click the little envelope icon next to your avatar image.

Reply1.png

 

  • You will then be in your private message box. By default, it will take you to your inbox (received messages). Click on the title of the private message to open/view the message. Reply3.png

     

  • Once inside the message body, click the "Reply" button to reply to the message you are currently viewing. You can also start a completely new message string to the same user or different user by clicking the "New Message" buttonReply 2.png

     

 

We hope this helps. Please let us know if you need anything else or have any other Xfinity Forum questions. 

 

 

**NOTE**: Sending unsolicited private messages to any user does violate our Xfinity Forum guidelines found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028. Remember, by having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within that document as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Xfinity Forum Acceptable Use Policy (http://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379) and all Xfinity Agreements, Policies and Service Disclosures (https://www.xfinity.com/policies). Including the Xfinity Customer Agreement and Xfinity Acceptable Use Policies. 


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Regular Visitor

Re: How to reply to a private message

i dont see any envelope anywhere

Official Employee

Re: How to reply to a private message

dotnclan111, we got your private message! Following up in a bit. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!