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Answers not displayed completely

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Frequent Visitor

Answers not displayed completely

Why is it that when you find a topic/issue similar to the one you are having and it says "Answered", you can't see the full answer? What good is answering something and marking it "Answered" if others can't benefit from the Answer?

Diamond Problem Solver

Re: Answers not displayed completely

What’s your question that you’re trying to find an answer to?

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: Answers not displayed completely

I eventually found an answer to my question. However, it wasn't easy. When a question is marked "Answered" you are not displaying the full answser, just 2 lines of the answer are displayed.

Administrator

Re: Answers not displayed completely

@allikat7 

 

Thank you for your question and welcome to the Xfinity Forum. If you complete a search within the forum and see a post that has the word "Answered3.JPG" simply click on the title of the post to go into it, from there you can read the full threaded conversation including the full answer. Once your in the threaded conversation you will notice at the top of the main post "Go To Answer" and if you click on that it will take you directly to the post that has the answer in its entirety. 

 

Go to best answer.jpg

 

You can get more information about finding answers in our "Help" section of the forum. 

 

If you continue to experience issues, can you please share the details of the device and browser that you are experiencing issues on. 

 

Please let us know if you need anything else or have any other questions. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Gold Problem Solver

Re: Answers not displayed completely


@ComcastJessie wrote: ... If you complete a search within the forum and see a post that has the word "Answered3.JPG" simply click on the title of the post to go into it, from there you can read the full threaded conversation including the full answer. ...

... unless the post has been "archived". Then, incredibly enough, those two lines in the search results are all you have access to. Click on the post, and you wind up on the main forum landing page. Why they display results that aren't actually accessible, I can't imagine.