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Announcing New Community Specialists!

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Announcing New Community Specialists!

We understand, fundamentally, Community is a peer to peer channel where customers can ask questions, share answers on areas they have expertise and help learn from each other. There are also times where another customer may not be able to help and there is an opportunity for our team to step in, provide an answer and/or take actions to resolve an issue. We’re excited to announce that we’ve expanded the team that engages directly in our Help & Support Forum.

 

If you’ve been around the forum for some time, or if you’re just getting started, you may have noticed some responses come from “Official Employee” users. The existing group of “Official Employees” come from a number of internal teams including: Care; Strategy; Product; Field Technicians; Leadership; and an extensive list of other functional areas within our organization. We appreciate the expertise and specialized knowledge these employees share and we’re also excited to grow our internal group here to support customer care issues.

 

The list of people currently supporting Community from our Digital Care Team includes:

 

 

Username: ComcastJohnL

Role: Forum Admin
Year I Joined Comcast: 2006
Hometown: Walnut Cove, NC
Fun Fact/What I like to do in my free time: Conduct Wine seminars, most things outdoors that does not require manual labor.
Favorite Xfinity Product/Service: Internet


Username: ComcastJK

Role: Forum Developer
Year I Joined Comcast: 2007
Hometown: Denver, CO
What I like to do in my free time: Fishing
Favorite Xfinity Product/Service: Xfinity Internet

 

Username: ComcastJessie

Role: Forum Admin
Year I Joined Comcast: 2014
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: I lived in South Carolina for 11 years. I like Camping, Fishing, Hiking, Painting, Drawing, Reading, Going to the theater, and Bingeing TV shows.
Favorite Xfinity Product/Service: I love X1 and all it has to offer. My XR11 voice remote is so awesome!!!

 

Username: ComcastIrma

Role: Forum Support Supervisor
Year Joined Comcast: 2011
Hometown: Littleton, Colorado
Fun Fact/What I like to do in my free time: Love Dove Dark Chocolate/ I like to spend time with family, riding a bike, going to the beach in the summer.
Favorite Xfinity Product/Service: X1 and Internet are both awesome!

 

Username: ComcastFrancisc

Role: Forum Analyst
Year Joined Comcast: 2010
Hometown: Somewhere in Puerto Rico
Fun Fact/What I like to do in my free time: Running video game tournaments, play a lot of video games, streams to twitch from time to time.
Favorite Xfinity Product/Service: Xfinity Internet, back in Puerto Rico the fastest internet I had was 5 mbps.

 

Username: ComcastJacob

Role: Forum Event Analyst
Year Joined Comcast: 2013
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: I love hiking and spending time outdoors.
Favorite Xfinity Product/Service: X1

 

Username: ComcastZach

Role: Forum Support
Year Joined Comcast: 2011
Hometown: Cedar Rapids, IA
Fun Fact: I am a Certified Personal Trainer
Favorite Xfinity Product/Service: X1

 

Username: ComcastPhill

Role: Forum Support
Year I Joined Comcast: 2011
Hometown: Denver, CO
Fun Facts: I am a gamer, cold/hot glass worker and student.
Favorite Xfinity Product/Service: High speed Internet

 

Username: ComcastMatt

Role: Forum Support
Year Joined Comcast: 2011
Hometown: Bridgeton NJ
What I like to do in my free time: Carpentry
Favorite Xfinity Product/Service: Internet

 

Username: ComcastDanB

Role: Forum Support
Year I Joined Comcast: 2013
Hometown: New Orleans, LA
Fun Fact/What I like to do in my free time: I’m a former NBA prospect/Watching Anime
Favorite Xfinity Product/Service: X1

 

 

Username: ComcastJoeTru

Role: Forum Support
Year I Joined Comcast: 2009
Hometown: Denver, CO
What I like to do in my free time: Digital Photography, Mixing Music, and Collecting Batman Comics & Collectibles
Favorite Xfinity Product/Service: Xfinity Home Phone/Voice 2Go

 

Username: ComcastAmir

Role: Forum Support
Year I Joined Comcast: 2013
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: Die hard Broncos Fan, coaching/playing sports is life!
Favorite Xfinity Product/Service: Xfinity TV is awesome! Xfinity internet is way faster than the rest!

 

Username: ComcastShane

Role: Forum Support
Year I Joined Comcast: 1999
Hometown: Mesa, AZ
Fun Fact/What I like to do in my free time: I am licensed pyro technician and do professional fireworks shows. I love my dogs (2 Beagles, 1 Great Dane) and I enjoy my time with them.
Favorite Xfinity Product/Service: XH of course, following that would be Internet and Comcast Digital Voice Service.

 

Username: ComcastElla

Role: Forum Support
Year I Joined Comcast: 2014
Hometown: Tashkent, UZ
Fun Fact/What I do in my free time: Never ridden a bike / My 3 favorite activities – sleep, read, and sing
Favorite Xfinity Product/Service: In love with Comcast Internet speed

 

Username: ComcastChe

Role: Forum Support
Year I Joined Comcast: 2014
Hometown: Detroit, MI
Fun Fact/What I like to do in my free time:
I am a parent to a son who loves playing basketball and has dreams of becoming a Lawyer.
I was born in Denver, CO and raised in Detroit, MI.
I played basketball during my middle school and high school years, including Detroit PAL and AAU teams.
After moving back to Denver in 2006, I became a basketball coach for a youth team (including my son) while completing college for Radio/TV Broadcasting (graduated 2007).
Favorite Xfinity Product/Service: XFINITY Home Security / X1

 

Username: ComcastAlly

Role: Forum Support
Year I Joined Comcast:  2017
Hometown:  Sacramento, CA
What I like to do in my free time: I like to read true crime novels, hang out with my dog, and drink coffee.

Favorite Xfinity Product/Service: X1 and Internet

 

Username: ComcastMartin

Role: Forum Support
Year I Joined Comcast:  2016
Hometown:  Tucson, Arizona
Fun Fact/What I like to do in my free time: I am an avid gamer, MMA watcher, and universe thinker. I really love learning about space. I streamed on and off on Twitch, and still am a regular part of those communities.  

Favorite Xfinity Product/Service: I love our internet! I spend a lot of time online so having high speeds is great!

 

Username: ComcastMichael

Role: Forum Support

Year I Joined Comcast:  2016

Hometown:  Tucson, AZ

Fun Fact/What I like to do in my free time: I own a side business for fixing computers when I'm not Comcasting. In my free time I like to learn about new technologies and spend time with my family.

Favorite Xfinity Product/Service: Internet and the Xfinity line of modems.

 

Username: ComcastTambrey

Role: Forum Support
Year I Joined Comcast:  2016
Hometown:  Summit County

Fun Fact/What I like to do in my free time: Tabletop RPG’s/Videogames/Comic Books/Manga&Anime/Obsess over my 2 Siberian Huskies.

Favorite Xfinity Product/Service: Xfinity Stream App

 

Username: ComcastAmira

Role: Forum Support
Year I Joined Comcast:  2015
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: I love hearts, the color red and I think old people are cute. I like to do fun stuff with my 3 year old son and I enjoy spending time with close friends. I’m down for anything usually…

Favorite Xfinity Product/Service: X1/Voice Remote

 

Username: ComcastMorgan

Role: Forum Support
Year I Joined Comcast: 2013
Hometown:  Littleton Colorado, but I was raised in Steamboat Springs Colorado.
Fun Fact/What I like to do in my free time: I love painting and crafting, snowmobiling and jet skiing, four wheeling and dirt biking, camping, board games, and most of all - spending time with family and friends. Smiley Happy

Favorite Xfinity Product/Service: X1 and Internet.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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