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Community Forum

Getting Started


Getting Started

Anyone can read the content in Comcast Help & Support Forums.

Only Xfinity Internet customers with an active Xfinity account can post messages in the Forums.


Here are the steps you will need to take before you can start posting.


To Activate your Xfinity account: 

Please use our lookup tool to create, find or recover your XFINITY username.

- You'll need to provide your account number or your date of birth and the last 4 digits of your Social Security Number.This allows us to verify your identity.


-- Note: If you are an XFINITY Internet customer accessing the tool from your home, you'll only be prompted for the phone number associated with your account.


To create the XFINITY Forum Username:

Click the Sign in or Sign up Button or the Register Link




 Enter your XFINITY credentials


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Complete your Forum Profile by entering your forum Username.


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Congratulations. Your account is now active!