Community Forum

missing emails

avecmoo
New Poster

missing emails

Hi,  I had hundreds of emails in my Comcast inbox and on Saturday they disappeared. I was in Outlook, imap account. Nothing else was impacted. They have tried to restore but my emails are not showing up. How do i get the right person to assist - I've spoken to several people with agreements to call me for follow up - never occurs. Yes, I"m frustrated with Comcast although most importantly i'm looking for a solution.  Thanks 

ComcastAnna
Official Employee

Re: missing emails

Hi @avecmoo, I am sorry to hear about your email troubles. I can understand how frustrating it is to lose emails. Personally, I use email for everything and have very important documents stored. You have reached the right team to help. Can you please send a private message with your first and last name and your address, so I may further assist? I'd really appreciate it! To send a private message, you can just click my username and then select Send message. I look forward to hearing from you.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Cnjpollay
Regular Visitor

Re: missing emails

I’ve also lost all my email and have no idea why! I would love some help
ComcastJoeTru
Official Employee

Re: missing emails

Hello Cnjpollay. We appreciate you visiting and posting on the Xfinity Forums. We know how important email is to you, and we're sorry you are experiencing an issue. I can assist with troubleshooting your lost email. So that I can assist you, please send me a private message and include your full name and service address. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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avecmoo
New Poster

Re: missing emails

Well it's been a week and Comcast has noted they are unable to retrieve.  Suggesting they would have been best recovered in initial 24-48 hours. I contacted Comcaste within an hour. I"m now missing hundreds of emails wihtout any solution. Is there a better service that safely backs up emails should this occur - thought is server down possible

avecmoo
New Poster

Re: missing emails

I was asked to reply - i did not received an answer to my solution. I consider them unfortunately missing/lost/disappeared. 

ComcastLizzy
Official Employee

Re: missing emails

Hello, @avecmoo. We would love a chance to assist you with your email trouble -- I know I would be upset if mine were missing. You're in the right place for help! Please send me a private message by clicking on my name "ComcastLizzy" and select "Send Message". Hope to chat with you soon!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!