Hi, I had hundreds of emails in my Comcast inbox and on Saturday they disappeared. I was in Outlook, imap account. Nothing else was impacted. They have tried to restore but my emails are not showing up. How do i get the right person to assist - I've spoken to several people with agreements to call me for follow up - never occurs. Yes, I"m frustrated with Comcast although most importantly i'm looking for a solution. Thanks
Hi @avecmoo, I am sorry to hear about your email troubles. I can understand how frustrating it is to lose emails. Personally, I use email for everything and have very important documents stored. You have reached the right team to help. Can you please send a private message with your first and last name and your address, so I may further assist? I'd really appreciate it! To send a private message, you can just click my username and then select Send message. I look forward to hearing from you.
Hello Cnjpollay. We appreciate you visiting and posting on the Xfinity Forums. We know how important email is to you, and we're sorry you are experiencing an issue. I can assist with troubleshooting your lost email. So that I can assist you, please send me a private message and include your full name and service address. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.
Well it's been a week and Comcast has noted they are unable to retrieve. Suggesting they would have been best recovered in initial 24-48 hours. I contacted Comcaste within an hour. I"m now missing hundreds of emails wihtout any solution. Is there a better service that safely backs up emails should this occur - thought is server down possible
Hello, @avecmoo. We would love a chance to assist you with your email trouble -- I know I would be upset if mine were missing. You're in the right place for help! Please send me a private message by clicking on my name "ComcastLizzy" and select "Send Message". Hope to chat with you soon!