missing emails

Hello, I also lost all email and all of my subfolders! I contacted Comcast immediately and after talking with many reps and techs I was told my information was given to the email server people (sorry I can't remember what exactly was said) and they would attempt to recover and was told NOT to call back, that if I didn't receive a recover folder, then ALL of my emails and folders are just gone. HOW is that possible? In literally a blink my entire email account was wiped out, absolutely nothing anywhere! Apparently Comcast doesn't do any back ups of the email servers ever?? This happened 2 weeks ago. I've been very upset and distraught over the whole thing.

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Responses

CCTambrey

Gold Problem Solver

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3.4K Messages

4 years ago

Hello, @user_d12519! Thanks for reaching out to us here on the Xfinity Forums for help! I'm sorry to hear so many emails went missing. We understand how important those records can be and we would love to take a closer look to see what else can be done to recover that mail. Please send us a Live Chat with your first and last name as well as your service address so we can assist.

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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user_d12519

Visitor

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4 Messages

Hello Tambrey, I would love to send my name to you through live chat, however there is no chat symbol or bell at the top of this page anywhere on my screen. ? I don't understand what I'm missing.

Thank you

4 years ago

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CCJodie

Problem Solver

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1.3K Messages

@user_d12519 Sorry about that! Sometimes refreshing the page can get the icon to show. Please make sure you're fully signed into the username associated with the account as well.

I no longer work for Comcast.

4 years ago

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user_d12519

Visitor

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4 Messages

Hi, I did figure it out shortly after sending the last post and I did send a live chat to you. Im not sure what I should be looking for from you.

I’ve pretty much given up hope of ever getting my emails and files back but if there’s anything you can do to find them would be wonderful.

Thanks!

Dana

4 years ago

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XfinityPeterH

Official Employee

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2K Messages

Hello Dana and thank you for your patience while you wait for our response. Having issues with your email would be upsetting. I know how important my email is since I use it all the time. This is never something we want for you to experience, but rest assured you are in good hands with our team of experts to do a full investigation on your account and provide the proper resolution. Would you mind providing us with your full name along with your complete address please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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Email

user_d12519

missing emails

CCTambrey

user_d12519

CCJodie

user_d12519

XfinityPeterH

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