Regular Visitor
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5 Messages
missing email
@CCAntiSpam can you help with an email that has been sent twice now from a user ? ... the problem is that it disappears somewhere on its way and I am not receiving it. It has an attachment I need. It is not in the spam folder or trash. I called the comcast number and they said they could not help me with it. Is there anyway for you to help get it through?
CCAntiSpam
Gold Problem Solver
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1.9K Messages
5 years ago
@awinthro Sure, sorry for the late response. First, if you could provide the domain of the sender, that would help. Also, please ensure your spam folder is enabled:
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
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awinthro
Regular Visitor
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5 Messages
5 years ago
Hello -- spam was enabled. but copies were not saved to another folder....
Domain of the sender is @broadwaysf.com
thank you for any help you can give!!
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
5 years ago
@awinthro Should clear up in about 15-20 minutes.
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awinthro
Regular Visitor
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5 Messages
5 years ago
Thanks for taking a look at it, but nothing from that domain has come through yet...
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awinthro
Regular Visitor
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5 Messages
5 years ago
@CCAntiSpam still nothing... hoping there is still something you can do to try to retrieve this? I need access to it by tomorrow. Thanks again.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
5 years ago
@awinthro I see two messages last night. Can you confirm?
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awinthro
Regular Visitor
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5 Messages
5 years ago
@CCAntiSpam I did not receive the missing email yet. Another one did come thru from that domain yesterday, but not the one sent with the attachements I need. It was originally sent 10/16 and resent 10/18 but they cannot send it again. Any other help you can provide would be great. Thank you.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
5 years ago
If the message was already sent and not delivered for some reason, unfortunately we cannot recreate that message.
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