links in email no longer opening

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@Sussass wrote:

How do you "turn off the pop-up blocker and re-set it?"  I have been struggling with this for several weeks.  I thought maybe I'd done something to the security options.

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Assuming you mean Chrome, see here---------------

https://forums.xfinity.com/t5/Email-Web-Browsing/nothing-happens-when-I-click-on-a-hyperlink-in-an-email/m-p/3194328/highlight/true#M206008

How do you "turn off the pop-up blocker and re-set it?"  I have been struggling with this for several weeks.  I thought maybe I'd done something to the security options.

I've been having the same problem for about a week.  Glad to know I'm not the only one!  Comcast should be addressing this issue and correctin the problem.  Not sure why we have to open additional pages to view links.  It's an inconvenience for their suscribers.  I have a different carrier for my phone and no problems there.  Don't bother with the survery.  After trying a couple of times, I found that if you give them a low grade on the would you recommend Comcast question, you will receive the following:

• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1B75FD85.

  Click your browser's Back button to continue.

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@Latoque wrote:

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@Sussass wrote:

How do you "turn off the pop-up blocker and re-set it?"  I have been struggling with this for several weeks.  I thought maybe I'd done something to the security options.

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Assuming you mean Chrome, see here---------------

 

https://forums.xfinity.com/t5/Email-Web-Browsing/nothing-happens-when-I-click-on-a-hyperlink-in-an-email/m-p/3194328/highlight/true#M206008

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in your browser..  on mine , i have two boxes with red x if you right click o them it has the pop up blocker, i just took it off and hyperlinks work now.. i have no idea why.. i  know nothing about computers, an di guess comcast doesn't either. 

Thank you. Turning off my Chrome pop-up blocker worked for me too. I don't understand why the pop-up blocker was even on. I hadn't changed it one way or another. Anyway, thanks for the fix!

You're welcome.  Happy President's Day!

I am having the same problem.  Just started recently.

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@jethorse wrote:

look in your browser window at the top, its not a "dot"  now that i look.. its a square with a red x in it.. it is a popup blocker..  maybe yours looks a little different.. ive got window seven still.. but somplace on there , there is a popup blocker choice.. see if you can find it.. ? 

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Bingo!! It worked for me. Make sure you are in your Xfinity emails to see it in . Thanks

Issue:

Links don’t seem to work on Xfinity websites.  They aren’t opening websites as expected.

Cause:

According to the Google Chromium forums, this was a known bug in Google Chrome 71 (January release) that didn’t get resolved in Google Chrome 72 (February release).  The bug considers all links that open a new tab to be “pop-ups,” therefore falling under the jurisdiction of Chrome’s built-in pop-up blocker.

This reportedly includes:

• Links that include target=”_blank”, which ask the browser to open the link in a new tab instead of in the current tab.
• Links that the user opened with the “open link in new tab” action.  For example, right-clicking the link and selecting “open link in new tab” or by pressing the CTRL key while left-clicking the link).

Some experts are blaming the issue on Chrome extensions that scan the link before opening it, for example Ghostery and Norton Security Online.

Resolution:

Until Google Chrome fixes the bug, users can “allow” Xfinity websites to open links in new tabs.

The easiest method is to:

1. Click on a link that doesn’t seem to open.
2. This will display a small red alert that says “Pop-up blocked” on the far-right of Chrome’s address bar, to the right of the website address.  This alert will shrink and go away in about 3-seconds, leaving only a small red “X” icon.
3. Click on this icon and select “Always allow pop-ups and redirects from…” then click the “Done” button.
4. That website will now be allowed to open links in new tabs.
5. If you experience this issue on other websites, please repeat the steps above on that website as well.

Try turning off the pop up blocker in Chrome for the xfinity site. (Settings...Advanced...Privacy...Content.) This worked for me.

turning off pop-up blocker worked for me too. thanks!

I wasted over an hour on the phone with "support" yesterday on this issue. I'm sorry, but using another browser or restarting xfinity everytime I check email is nonsense. This is obviously an issue on their end that they can not, or do not, want to fix. Disappointed.

Reset did nothing