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email problem

Regular Visitor

email problem

I can send direct emails that are received but sendig group emails by blind copy are not being received even though it shows "your email has been sent"?  Any ideas?

Gold Problem Solver

Re: email problem


@winchesterelks wrote: I can send direct emails that are received but sendig group emails by blind copy are not being received even though it shows "your email has been sent"?  Any ideas?

If Comcast's systems decide an email you send violates their terms of service, they just throw it away. There's no bounce message, no notice to you, and no notice to the intended recipient. It's despicable, but that's what they do.

 

If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to tell you what the problem is. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.

 

The only sure fix is to use a competent, ethical email provider instead of Comcast.

Regular Visitor

Re: email problem

I finally had time over the weekend to contact Comcast Technical support.  The first women i spoke with realized quickly that it was not something she could handle so she bumped me up to level 2 tech support.  I explained my problem and within a couple of hours my bulk emails were going through.  I always send my bulk emails back to my own email and blind copy recipiants. That way I know if I get it, they do also.  Everything is working fine now.

Thanks for your help.