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email from HOTMAIL and LIVE.COM not being delivered - DAY 4 - solution tested

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Contributor

email from HOTMAIL and LIVE.COM not being delivered - DAY 4 - solution tested

UPDATE: It appears that this issue has been addressed and I would recommend testing.  If it is working for you remember the default the mail box is set up as shown below. I have been advised  that if you return it to the default (by unchecking the box) you will never see any message Comcast believes is SPAM. It may be best for you to leave the both boxes checked so that you can always peek into the SPAM if you don't see a message you were expecting. I will be leaving both boxes checked.

@aszewc41 @Bcicco @lousch58 @Lizl5 @mlkii 

The place to do that is shown below

 

 

eMail messages addressed to any comcast.net user originating from hotmail.com or live.com get dropped by comcast servers.  Messages sent with read and delivery receipts requested display the following message.  Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:

 

Searching the forums this has happenned numerous times at COMCAST.NET and typically blamed on SPAM filtering at COMCAST.  It is not uncommon to not send delivery reciepts these days but the message does indicate that the mail was sent and received even though I can confirm that the message was not delivered to the end user.  I have tested with 3 other comcast.net users all having the same result.

 

If you are listening COMCAST, contact me to help work thru this issue as in these days of stay at home work email delivery is vital.

 

- to comcast.net users - scroll down to see a work-around but be advised you will start receiving a lot of SPAM if you implement this temporary work-around, maybe having to send all that spam over there networks will get COMCAST to address the real problem.

 

@ComcastCSAEmail 

 

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Contributor

Re: email from HOTMAIL, OUTLOOK, and LIVE.COM not being delivered

UPDATE DAY 2: Now add the OUTLOOK.COM domain and domains hosted on Office 365.  @ComcastCSAEmail 

I have a ticket open now... and am fighting my way thru the various support levels to try and reach someone with enough authority to address the problem.  Even when I do there is no assurance that it will be a quick fix as the problem may not be system wide.  If you call in about this problem ask the support person to reference this forum thread, it may ease you pain and theirs. @lousch58 @Lizl5 

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New Poster

Re: email from HOTMAIL and LIVE.COM not being delivered

I'm having the same issue and my husband is too.

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Regular Visitor

Re: email from HOTMAIL and LIVE.COM not being delivered

This is happening to me as well.  I am not receiving emails from hotmail.com.

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New Poster

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

I am having the same issue.

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New Poster

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

I found a sort of workaround. If you login to Xfinity Connect in a web browser and go to your email settings, under Advanced Settings there is an option under Spam Filtering to “Save a copy of emails marked as spam”. This needs to be enabled and then at least the messages will go into the Spam or Junk Mail folder.

Comcast needs to adjust their spam filter to not flag these.
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Contributor

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

@aszewc41 

Thanks... but will that work across the domain or just for a single user from HOTMAIL and there are potentially 1000s of domains under OFFICE 365 that would not get thru.  My private domain is hosted there and messages sent from there do not get thru either.  We should not allow this to be marked as an answer so that the underling problem eventually gets resolved. 

 

Thanks for sharing!  this may help some users trying to keep in touch with family during this mess we find ourselves in

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Contributor

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

@aszewc41 
Sorry - should have looked closer at your suggestion. I beleive all blocked email including all SPAM will get delivered with this setting on, that may be better than missing email for sure as long as we can find the ones we need in all the spam that will get delivered as a result.

 

Still would not want this to be considered a solution - the real solution is for Comcast to implement proper spam management.

 

Thanks for your post!

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Contributor

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

@aszewc41 @Bcicco @lousch58 @Lizl5 @ComcastCSAEmail 

I have had a chance to test aszewc41's work-around and it appears to be hit and miss at this point - some messages are getting through and surprisingly some are even arriving in the INBOX with this setting OR behind the scenes COMCAST is working the issue.

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Contributor

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

@aszewc41 @Bcicco @lousch58 @Lizl5 

 

This appears to be fixed - if it is working for you remember the default the mail box is set up as shown below. I have been advised  that if you return it to the default (by unchecking the box) you will never see any message Comcast believes is SPAM. It may be best for you to leave the both boxes checked so that you can always peek into the SPAM if you don't see a message you were expecting. 

 

Now all mail from domains hosted at MS is going to SPAM but with the setting at least you can read and move them to your inbox if you so desire

 

THIS IS NOT A SOLUTION - JUST A WORK-AROUND UNTIL THEY FIX IT PROPERLY

HERE is where you can find the settings on the web client:

 

 

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New Poster

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 2

Thanks H-R-B. Yes it’s not a solution, just a workaround until Comcast fixes it. It worked for me so I wanted to share.
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New Poster

Re: email from HOTMAIL and LIVE.COM not being delivered - DAY 4 - solution tested

Yes it is working again!  But I will keep the setting to save the copies of spam messages in case it flags any real messages not spam.