New Poster
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3 Messages
email compose box
I tried to send an email from my Comcast.net account. When I click on Compose a floating box pops up but it never fully loads. How can I fix it or go back to the non-floating compose box?
New Poster
•
3 Messages
I tried to send an email from my Comcast.net account. When I click on Compose a floating box pops up but it never fully loads. How can I fix it or go back to the non-floating compose box?
Accepted Solution
Latoque
Expert
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29.5K Messages
5 years ago
Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.
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kkdux
New Poster
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3 Messages
5 years ago
Thanks for your quick response. I cleared the browser and now the Compose box loads with no problem. The interesting part is that it once again loads within the email program and not as an independent, 'floating', box as it did yesterday. I am much relieved it is back to normal! Again, thank you very much for your help.
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Latoque
Expert
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29.5K Messages
5 years ago
You're welcome. When a normal feature like that suddenly goes wonky, one of the first things to suspect is the browser since it can have strange effects if something is wrong in the cache/history.
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DonpK
Contributor
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19 Messages
5 years ago
I'd like to add that the new Compose window is not sizeable and the formating menu bar clips off items on the right side of the bar so that the Emoticons are unuseable since the full list can't be seen or selected. Also, since the new compose window can't be sized, moved or minimized it blocks the content of emails below it which the user might want to view when composing a new email.
Can these problems be fixed? I tried clearing the cookies and cache.
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DonpK
Contributor
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19 Messages
5 years ago
I need to amend my previous post. The compose window can be minimized and sized down to a fixed size which doesn't allow full view of the underlying message content.
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Andyross
Gold Problem Solver
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7.8K Messages
5 years ago
There is a 'maximize' symbol in the upper-right of the compose window that makes it bigger (looks like two arrows at an angle.) The window itself is movable, at least using Firefox.
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beegem
Regular Visitor
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2 Messages
5 years ago
I agree with the previous sender. Why did you make the compose box so small with no way to enlarge it. I cannot see what my email will actually look like. Please, please change it back to the way it was. !!
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Wajah
Frequent Visitor
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10 Messages
4 years ago
Best solution is to use a different email server. This one stinks to high heaven!!!!!
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Wajah
Frequent Visitor
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10 Messages
4 years ago
I have same problem. None of the suggestions really work. The resize icon jumps right back to reduced size.
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Wajah
Frequent Visitor
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10 Messages
4 years ago
Clearing cache and restarting browser doesn't fix the problem. Also I have tried the obvious enlarge icon and it causes the compose box to move reapearing the same unusable size. I'VE BEEN HAVING THIS PROBLEM FOR MONTHS.
THIS IS A PROBLEM, BUT XFINITY DOESN'T HAVE ANYBODY WORKING ON IT!!!
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Again
Expert
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30.4K Messages
4 years ago
Better solution for you might be to use a desktop email client.
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Wajah
Frequent Visitor
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10 Messages
4 years ago
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mcneil47
Regular Visitor
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3 Messages
4 years ago
I'm having a similar problem with my xfinity email compose box, using Firefox. About a week ago, when I go to "compose" or reply to an email, a reduced-size box appears. It cannot be made to be its former size with the resizing diagonal arrows. Using those just moves the smaller box to a different location on the screen.
Sending a copy of my newly-composed or newly-replied email to myself, it appears full screen so it's just the compose box itself.
Using the reply here, I cleared out all history on Firefox and then closed and rebooted xfinity email. Same problem. Then I closed my xfinity email and accessed it from my Edge browser. Voila! everything back to normal. Would still rather get back to using Firefox but using Edge solved the problem.
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Wajah
Frequent Visitor
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10 Messages
4 years ago
The issue with the fixed compose box has been resolved by comcast.
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