Frequent Visitor
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7 Messages
comcast emails always sent twice
For approximately the last week or so, every time I send a Comcast email, it is sent twice. It shows up twice with the same time stamp in my "Sent" folder. Receipients have complained to me that they get my emails twice. How can I fix this? I have made no changes to my email settings and have been using the same Comcast email account for many years. This recent glitch is the first time it has happened. How to I fix this annoying situation? Thank you for your help!
trsmith3
Frequent Visitor
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18 Messages
4 years ago
Returning to the original topic - duplicate emails being SENT - has there been any progress on this? I have a friend with the same problem. To the best of my knowledge, she uses only webmail.
I'm seeing, for exampl, 2 separate but identical emails with the same time stamp (to the second) being sent with different Message-IDs ([ID]@connect.xfinity.com). Both appear to start their journey from
and then diverge into different paths from there.
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comb-382410
Frequent Visitor
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7 Messages
4 years ago
A few days after my October 2019 posting on this Xfinity Help and Support Forum about the problem of emails being sent twice, I was urged by another forum member to contact Xfinity/Comcast technical support. I did that, but since then I have not received a substantive response outlining a remedy. I wonder why that is.
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dianar
Contributor
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83 Messages
4 years ago
Agree! I got no solution either...
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trsmith3
Frequent Visitor
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18 Messages
4 years ago
This problem went away and now it's back.
It would be helpful if someone at Comcast could put some cycles into this.
Here are the most interesting headers at the origination of a pair of these duplicate messages.
Looks like Open Exchange is the mailer used in webmail? It appears that a single message is created and sent (Date header), but then 2 separate copies of that are being sent forward as separate messages 1 second apart to different next-hop relays.
Received: from oxapp-asd-30o.email.comcast.net ([96.115.230.126])
by resomta-ch2-03v.sys.comcast.net with ESMTPS
id oCT0i1c4EC0sMoCT0i2PyM; Sun, 05 Jan 2020 20:25:42 +0000
Date: Sun, 5 Jan 2020 15:25:42 -0500 (EST)
Message-ID: <1092374369.184351.1578255942341@connect.xfinity.com>
X-Mailer: Open-Xchange Mailer v7.10.0-Rev31
X-Originating-IP: 2601:193:4100:f470:60f2:7c77:1e61:ef27
Received: from oxapp-asd-30o.email.comcast.net ([96.115.230.126])
by resomta-ch2-01v.sys.comcast.net with ESMTPS
id oCT0irukaYVPToCT0iXl2O; Sun, 05 Jan 2020 20:25:43 +0000
Date: Sun, 5 Jan 2020 15:25:42 -0500 (EST)
Message-ID: <349641461.184353.1578255942605@connect.xfinity.com>
X-Mailer: Open-Xchange Mailer v7.10.0-Rev31
X-Originating-IP: 2601:193:4100:f470:60f2:7c77:1e61:ef27
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trsmith3
Frequent Visitor
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18 Messages
4 years ago
Somebody was kind enough to give me kudos for that last post. I got 2 copies of the email telling me that.
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Shadow001
New Poster
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1 Message
4 years ago
I am having the same problem
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trainwreck4real
New Poster
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1 Message
4 years ago
I am having the same exact problem. It has happened off and on (mostly on) since November. 4 out of 5 replicated today...
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CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Hello, comb-382410!
I appreciate you reaching out to us about these duplicate emails. I'd love to take a closer look and find the cause so we can get it fixed for you. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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RLB5
New Poster
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1 Message
4 years ago
I too am having similar duplicate email problem when sending emails. I am using regular xfinity email, have Firefox and I do have Thunderbird, but I don't actively use it for email, only have it to backup my comast emails. What I believe is happening is related to when the document I am creating gets saved in the Draft folder. If I create a quick email, there doesn't seem to be the duplicate issue. However, if I have the document open awhile and/or save it to the Draft folder is when I notice the double copies being received (as I cc myself often on stuff I send).
Please post a way to resolve this issues so everyone can benefit. Thank you.
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