Contributor
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20 Messages
Repeated forced password resets
At least once a week for the past several weeks I have been locked out of my email with a warning that due to a "review" of my account, Xfinity is forcing me to reset my password. This seems fishy to me. Has this happened to anyone else and is there any way I can stop it short of deleting my Comcast email account, which I don't want to do?
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
We have made some changes on the back end which went effective immediately and should resolve this issue. Please PM me directly if you continue to have issues after 2/26/2020.
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furpurrson
Contributor
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20 Messages
6 years ago
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Latoque
Expert
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29.7K Messages
6 years ago
I would call Comcast security and ask them to look at your account. It could be a phishing attempt.
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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Latoque
Expert
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29.7K Messages
6 years ago
How are you getting this warning? In the form of an email? Or a pop-up or something? Exactly what happens when you try to sign in?
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furpurrson
Contributor
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20 Messages
6 years ago
Thank you!
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gwhicks
Contributor
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27 Messages
5 years ago
I was locked out on my primary account and a secondary account.
For both accounts, I was told I needed to reset my password.
When I asked WHY I needed to change these passwords I was told that "As I have checked there are multiple wrong attempts to get access of the account and to protect the account your account was locked."
When I asked if someone had SUCCESSFULLY accessed my accounts I was told "They haven't. However there were attempts to do so ."
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Beas1
New Poster
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1 Message
5 years ago
Same things is happening to me and once I reset, I get locked out again the very next day.
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furpurrson
Contributor
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20 Messages
5 years ago
It is NOT a phishing attempt. It is Xfinity forcing me to reset my password every couple of weeks. If this is a new system policy, they need to stop it. I am sick and tired of being forced to change my password every other week for no reason!
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Joe
Problem Solver
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6.6K Messages
5 years ago
having same problem here.
here my post with pic and comcast reply.
https://forums.xfinity.com/t5/Email-Web-Browsing/my-other-user-account-need-to-reset-password-again/td-p/3304625
did anyone ever got a email from yourself before this happen
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BrotherHawk
Regular Visitor
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16 Messages
5 years ago
Having the same issue as well. Started about a month ago. Now 2 times a week I'm having to change my password. Has anyione had any success in overcoming this issue? Needless to say calling this frustrating is an understatement.
xfinity please help!
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gwhicks
Contributor
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27 Messages
5 years ago
GLAD to hear that even Xfinity can admit there is a problem with it's policies and resolve issues like this, assuming the changes (which you weren't specific about AT ALL) actually resolves things.
I assume that the changes that were made on your back end was the elimination of forced password resets when someone TRIED BUT FAILED to log in to customer accounts which was a VERY STUPID POLICY.
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mholms1221
Regular Visitor
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1 Message
5 years ago
We are having this same issue, keep getting messages to reset password on email account
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@mholms1221 i've sent you a PM
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