Community Forum

Repeated forced password resets

Frequent Visitor

Repeated forced password resets

At least once a week for the past several weeks I have been locked out of my email with a warning that due to a "review" of my account, Xfinity is forcing me to reset my password. This seems fishy to me. Has this happened to anyone else and is there any way I can stop it short of deleting my Comcast email account, which I don't want to do?

Expert

Re: Repeated forced password resets

How are you getting this warning?  In the form of an email?  Or a pop-up or something?  Exactly what happens when you try to sign in?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Repeated forced password resets

It’s a page that shows up when I try to sign in to webmail.
Expert

Re: Repeated forced password resets


@furpurrson wrote:
It’s a page that shows up when I try to sign in to webmail.

I would call Comcast security and ask them to look at your account.  It could be a phishing attempt.

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Repeated forced password resets

Thank you!

 

Contributor

Re: Repeated forced password resets

I was locked out on my primary account and a secondary account.

For both accounts, I was told I needed to reset my password.

When I asked WHY I needed to change these passwords I was told that "As I have checked there are multiple wrong attempts to get access of the account and to protect the account your account was locked."

When I asked if someone had SUCCESSFULLY accessed my accounts I was told "They haven't. However there were attempts to do so ."

I then asked that if they were NOT SUCCESSFUL in their attempts, WHY do I have to change my passwords? The response was "We just want to ensure that your account is secured."
For my secondary account, I was told "You can set up the same password" but when I tried to use the same password, the system said I COULDN'T use the password I was using before my account was locked.
I have used STRONG passwords for the last 30+ years and the fact that these access attempts failed is proof of that. Yet I was still FORCED to change my PROVEN STRONG password.
I then said that I think this XFINITY process was AWFUL CUSTOMER SERVICE and was letting the crooks win.
 
I then said OK, I'll reset my password. But what happens when another failed access attempt happens? Will my account be locked again, thus FORCING ME TO AGAIN CHANGE A PROVEN STRONG PASSWORDmy internet connection went down suspiciously and by the time I got back online, the chat was not recoverable.
 
THIS XFINITY POLICY OF FORCED PASSWORD RESETS HAS GOT TO STOP! ALL IT DOES IS IMPOSE UNNECESSARY EFFORTS UPON IT'S CUSTOMERS!
New Poster

Re: Repeated forced password resets

Same things is happening to me and once I reset, I get locked out again the very next day.

Frequent Visitor

Re: Repeated forced password resets

It is NOT a phishing attempt. It is Xfinity forcing me to reset my password every couple of weeks. If this is a new system policy, they need to stop it. I am sick and tired of being forced to change my password every other week for no reason!

Problem Solver

Re: Repeated forced password resets

 having same problem here.

here my post with pic and comcast  reply.

https://forums.xfinity.com/t5/Email-Web-Browsing/my-other-user-account-need-to-reset-password-again/...

did  anyone ever got a email from yourself  before this happen