Community Forum

Not receiving SOME email

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Regular Visitor

Not receiving SOME email

I am having a problem receiving some emails.  Specifically from info@stonealley.com  I get my kids' sports information from this domain.  My husband is a coach and when sending me an email from the site, he doesn't get any return error, but I don't receive it anymore.  He also has a comcast email address, to which they are delivered succesfully.  I was receiving emails from here for several years.  I believe I stopped receiving them in mid-December 2019.  They are not in my SPAM folder either, I actually recently tried disabling this all together, just in case.  But it doesn't seem to help.  

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Regular Visitor

Re: Not receiving SOME email

I have since turned my spam filter back on and I now have nothing in my spam folder either
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Expert

Re: Not receiving SOME email

Comcast security should be able to help with blocking issues-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Official Employee

Re: Not receiving SOME email

i've reviewed this issue and the email info@stonealley.com has not attempted delivery to @jenj1105 . This is something the sending side would want to review and see if the email is saved incorrectly in their database or if they receive a bounceback from their internal server. 


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