Visitor
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1 Message
Not Receiving Email From Prizegrab
All of a sudden my emails from prizegrab.com started being delivered to my spam folder. They always (for 2 years) were delivered directly to my inbox. I kept going in my spam folder and checking the box (prizegrab) and clicking "not spam." Then a few days ago I stopped getting their email altogether. I notified prizegrab twice and they have said to notify my email provider (xfinity). Why are their emails not coming through and how do I fix this problem? Thank you.
XfinityThomasC
Official Employee
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2.6K Messages
4 years ago
Hello @23Scorpio! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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