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Monthly Forced Password Resets

Frequent Visitor

Monthly Forced Password Resets

Just wondering if I can expect almost monthly (unannounced) password resets from now on? Since I don't use Web mail much, it usually takes me a couple of days to realize it has happened, yet again. Luckily (so far), an important email hasn't been missed. Maybe I should start looking for another service?

 

Expert

Re: Monthly Forced Password Resets

What you are describing is not a routine occurrence.  I would call Comcast security and ask them to look at your account-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Frequent Visitor

Re: Monthly Forced Password Resets

Thank you for the suggestion, but they could not address the problem. They just gave me a boilerplate solution that didn't address the problem I am having (happened again today).