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Monthly Forced Password Resets

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Frequent Visitor

Monthly Forced Password Resets

Just wondering if I can expect almost monthly (unannounced) password resets from now on? Since I don't use Web mail much, it usually takes me a couple of days to realize it has happened, yet again. Luckily (so far), an important email hasn't been missed. Maybe I should start looking for another service?

 

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Expert

Re: Monthly Forced Password Resets

What you are describing is not a routine occurrence.  I would call Comcast security and ask them to look at your account-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Frequent Visitor

Re: Monthly Forced Password Resets

Thank you for the suggestion, but they could not address the problem. They just gave me a boilerplate solution that didn't address the problem I am having (happened again today).

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Frequent Visitor

Re: Monthly Forced Password Resets

Happened again today.

 

Screen Shot 2020-03-10 at 7.56.58 AM.png
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Expert

Re: Monthly Forced Password Resets


@Lord_Basil wrote:

Happened again today.

 


Are you sure this is a legitimate email from Comcast?  To tell, see here---------------

 

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email/



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Frequent Visitor

Re: Monthly Forced Password Resets

Should've been more specific. The image is from the Web browser after logging into my account.

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Expert

Re: Monthly Forced Password Resets


@Lord_Basil wrote:

Should've been more specific. The image is from the Web browser after logging into my account.


So, you're saying you log in to webmail [connect.xfinity.com] and you're getting an email that has that image in it.  Does that email have the red Xf icon when you open it?


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Frequent Visitor

Re: Monthly Forced Password Resets

>So, you're saying you log in to webmail [connect.xfinity.com] and you're getting an email that has that image in it.  Does that email have the red Xf icon when you open it?

 

Almost. Login to Webmail and the image is presented on the next screen (it is not received via email).

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Official Employee

Re: Monthly Forced Password Resets

@Lord_Basil I can confirm that what you are receiving is indeed from Comcast and is part of our account compromise processing. Its not intended for the resets to be this frequent. Please PM me as much detail about how you access your emails and where you access from on a regular basis so i can start investigating what might be causing this issue to occur so often. 

 


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Frequent Visitor

Re: Monthly Forced Password Resets

Happened again today.

 

Screen Shot 2020-03-31 at 10.09.08 PM.png
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Official Employee

Re: Monthly Forced Password Resets

@Lord_Basil taking a look into it for you.


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New Poster

Re: Monthly Forced Password Resets

I have the same issues. For me it's weekly.

 

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New Poster

Re: Monthly Forced Password Resets

Very annoying. 

I called and waited and it still happens weekly.