Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to our ne

[ZenDawgg]

I'm getting the following error?

Error 500 - Internal Error
This might happen because:
We are experiencing abnormal traffic to our network or
The service or servers on it are not currently available
Please try again later once we have solved the problem.

[bossmtross]

I am getting the same error all morning...whatsup?

[help58]

I have been getting this same error message all morning as well. The email team is supposed to be calling me back but haven't heard from them yet.

[sghenterprises]

Same issue. It may stem from an outage yesterday that was nationwide. I cannot find any other articles other than that. 

[angeldeb82]

Same here.  I'm getting the same error message, and my account got logged out despite me being logged into it!  When will the issue be fixed?

[ComcastJessie · Accepted solution]

***UPDATED 2:48 pm ET 08/15/19***

All,

Thank you all so much for posting your concerns here in the Xfinity Forum. We are aware of this Comcast email issue and have successfully mitigated the issue. All users should no longer be experiencing this issue today, 08/15/19. Please let us know if you have any other comments or questions. 

[EileenBarn]

When will this be resolved?

[sdevitt526]

same for me also

[c7079]

Still down

[bob0006]

Comcast Jessie may be aware of the problem, but the outsourced phone support folks are not.  I called earlier, went through a battery of questions, cleared the cache, etc. etc. knowing full well the problem was with the Comcast email server, not my computer.  WHY ARE THE TECH SUPPORT FOLKS ALWAYS IN DENIAL?   It's OK to admit there's a problem and commit to fixing it.  Agree??

[terri2001]

Still having issues. Sometimes it's Error 500. Other times it's default backend - 404. Other times it's 502 bad gateway nginx. Regardless of the error message the result is the same - I can't access my email. 

[janiewilson]

still getting Error 500 this morning August 16

[atluserT]

It is 4/5/20 and I am getting this error. Please advise. 

[jkw305]

Same, have been getting this error for close to 2 weeks now