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Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to our ne

Frequent Visitor

Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to our ne

I'm getting the following error?

 

Error 500 - Internal Error
This might happen because:
We are experiencing abnormal traffic to our network or
The service or servers on it are not currently available
Please try again later once we have solved the problem.

New Poster

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

I am getting the same error all morning...whatsup?

New Poster

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

I have been getting this same error message all morning as well. The email team is supposed to be calling me back but haven't heard from them yet.

New Poster

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

Same issue. It may stem from an outage yesterday that was nationwide. I cannot find any other articles other than that. 

Regular Contributor

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

Same here.  I'm getting the same error message, and my account got logged out despite me being logged into it!  When will the issue be fixed? Cat Sad

Highlighted
Administrator

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

***UPDATED 2:48 pm ET 08/15/19***

 

All,

 

Thank you all so much for posting your concerns here in the Xfinity Forum. We are aware of this Comcast email issue and have successfully mitigated the issue. All users should no longer be experiencing this issue today, 08/15/19. Please let us know if you have any other comments or questions. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

When will this be resolved?

 

Contributor

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

same for me also

New Poster

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

Still down

Regular Contributor

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

Comcast Jessie may be aware of the problem, but the outsourced phone support folks are not.  I called earlier, went through a battery of questions, cleared the cache, etc. etc. knowing full well the problem was with the Comcast email server, not my computer.  WHY ARE THE TECH SUPPORT FOLKS ALWAYS IN DENIAL?   It's OK to admit there's a problem and commit to fixing it.  Agree??

Frequent Visitor

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

Still having issues. Sometimes it's Error 500. Other times it's default backend - 404. Other times it's 502 bad gateway nginx. Regardless of the error message the result is the same - I can't access my email. 

New Poster

Re: Error 500 - Internal Error This might happen because: We are experiencing abnormal traffic to ou

still getting Error 500 this morning August 16