Emoticons drop down menu

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@glogdog wrote:

Thanks, comcast employee for looking into this issue.   I am using Windows 10  on my HP laptop.  It's a 64-bit operating system, X64 based processor.  My web browser is Chrome, Version: 78.0.3904.97.  I just checked again and I still get the very tiny box with hardly anything showing on my emoticons so I am unable to see them let alone pick one. 

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Clear your browser cache.

I just cleared my cache/cookies/history and still no change. I closed my Xfinity email out and signed back in after this and still have the tiny emoticon box.

As Requested

I am using a Dell desktop,  64 based system,  Windows 10 Home.  

My browser is Firefox version 70.0.1 (64 bit) and is up to date with the most current version. 

My Firefox Updates are set to be automatic.

And I did clear the cache and opened/closed browser, etc. Still getting nothing except the screenshot that somebody posted above.

I am also seeing that little box like everyone else is -- the emoticons haven't worked in maybe two weeks. I have an HP Notebook, Windows 10, Chrome 64-bit, version 78.0.3904.97.  Would love to get the emoticons back! Thanks. (Also, sometimes the font size in the email In-box shrinks for no reason, when I leave the In-box for a few minutes and go back again.)

Same thing with me! Wondering when the problem will be fixed.

Same here.  I just tried using the emoticons again in an email and same thing for me too.

111619 When is this going to be corrected.  I am still seeing what is in the screenshot contained in this thread of messages. 

I, too, am missing my emoticons that I enjoy so much.  Happy to find out that it isn't my computer but do hope that is it soon resolved.

Comcast Support - do you have an update as to when this problem will be corrected?

It is 120219 and the problem has still not been resolved.  What is the holdup?

Yes, I was also wondering when the issue would be resolved. We've been without emoticons for a long time.

Yes,  I too, still have the same issue as it has been this way now for quite a while.  We'd appreciate a fix or at least an update.  Thank you

Certainly would like an answer to this.  Am missing the emoticons.  Have discovered that the "reply all" feature is missing also since the last update.