Community Forum

Emails Sent to Comcast Addresses Disappear

Highlighted
Frequent Visitor

Emails Sent to Comcast Addresses Disappear

My company emails out paystubs every two weeks.  Anyone who requests they be sent to their comcast.net email never receives them.  Our system uses amazonses.com to send the emails.  I have the following in my SPF record for my domain: "include:amazonses.com -all""

Highlighted
Expert

Re: Emails Sent to Comcast Addresses Disappear

Call Comcast security and see if there is a blocking issue for that domain--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Emails Sent to Comcast Addresses Disappear

@Anon325953 can you PM me the actual domain the emails come from?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Emails Sent to Comcast Addresses Disappear

I'm not sure I have permission to send a PM?  I don't seem to have the Envelope link this post talks about - https://forums.xfinity.com/t5/Getting-Started/Private-message/td-p/3170319

Highlighted
Frequent Visitor

Re: Emails Sent to Comcast Addresses Disappear

Thank you for upgrading my rank so I could PM.  I sent you one.