Frequent Visitor
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3 Messages
Email not being sent
Like many other users, in the last week all my outgoing emails are not being delivered. It's clearly a spam setting within xfinity as the non delivery occurs across multiple devices (Mac, PC, & iPad) where the email is send out of the email client, but never arrives to the user (and returns no error message). Yes, using the web interface to send email does work, but the email clients worked on all the other devices for years so it's not an smtp setting on my end. (And yes I've tried using both port 587 (STARTTLS) and 465 ( SSL/TLS)). Can someone please check the Comcast spam logs on my account?
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
4 years ago
no, the username field is for your comcast email without the "@comcast.net" on it. I checked our server logs and appears you were being flagged for spam, i've cleared up the filtration for you.
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bjenglund
Frequent Visitor
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3 Messages
4 years ago
SOLVED: Edit: Not solution see reply below
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bjenglund
Frequent Visitor
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3 Messages
4 years ago
Thanks! Back in business.
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johnd88
New Poster
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3 Messages
4 years ago
I'm having the same issue. Is this something that you can fix for me?
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XfinityCSAEmail
Official Employee
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1K Messages
4 years ago
@johnd88 you are not being blocked. The server reports delivery and in half the instances shows that your recipients are forwarding your emails elsewhere. Have your recipients check their email filters/rules and/or email forwarding rules.
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