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Create a new email address

tlatham2
Frequent Visitor

Create a new email address

I'm trying to create a separate email address on my account. When I try to add a new user, it will not let me because my phone number is already to my account.  Same with my email address. I need another address  or the ability to rename another old address. I've tried several times but it is not allowing me to do it. Thanks 

Latoque
Expert

Re: Create a new email address

These are security features to  protect your account.  You cannot use the same phone number or recovery email address for more than one account associated with the same service address.  So if you don't have another phone number available, you can use a non-Comcast email address instead.  Do you have a Yahoo, MSN, Gmail or other account?



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tlatham2
Frequent Visitor

Re: Create a new email address

Thanks for the reply, I will try it after I move.

ttreacy
New Poster

Re: Create a new email address

Hoping you're still around. I have created a new user, but there doesn't seem to be an associated email created with is, as there was in the past. What am I missing?

Latoque
Expert

Re: Create a new email address


@ttreacy wrote:

Hoping you're still around. I have created a new user, but there doesn't seem to be an associated email created with is, as there was in the past. What am I missing?


Do you mean a recovery email?  Or do you mean the actual Comcast email address for the new user?  If the latter, the user ID IS the email address.  It is that portion of the address to the left of the @ symbol.



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