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Create a new email address

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Create a new email address

I'm trying to create a separate email address on my account. When I try to add a new user, it will not let me because my phone number is already to my account.  Same with my email address. I need another address  or the ability to rename another old address. I've tried several times but it is not allowing me to do it. Thanks 

Expert

Re: Create a new email address

These are security features to  protect your account.  You cannot use the same phone number or recovery email address for more than one account associated with the same service address.  So if you don't have another phone number available, you can use a non-Comcast email address instead.  Do you have a Yahoo, MSN, Gmail or other account?



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Frequent Visitor

Re: Create a new email address

Thanks for the reply, I will try it after I move.