New Poster
•
2 Messages
Constant Contact
An association I belong to has switched to using Constant Contact to send emails. I am not receiving those emails.
I had the sender verify that my address was correct and he showed that Constant Contact verified that the email was sent and indicated it did not bounce.
Is Comcast blocking Constant Contact?
BruceW
Gold Problem Solver
•
25.5K Messages
4 years ago
Are the messages in your webmail Spam folder? If not, check your Spam settings. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience).
If the settings are correct and @CCAntiSpam or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
0
0
dmacz
New Poster
•
2 Messages
4 years ago
Thanks for the reply.
No, they weren't in the SPAM folder. I did check the box marked Keep SPAM messages.
Perhaps that's the answer. I'll wait to see if @ComcastAntiSpam advises anything.
0
0
CCAntiSpam
Gold Problem Solver
•
1.9K Messages
4 years ago
@dmacz I suspect you're on a suppression list somewhere at CC. I'll send you a PM to get some private details.
0
0