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Comcast E-Mail Transferred off My Account - Requesting Employee Assistance

Tek
Problem Solver

Comcast E-Mail Transferred off My Account - Requesting Employee Assistance

A few months ago I kept getting a "Sorry you left XFINITY message" when I logged into my e-mail. I did not leave XFINITY and it was a glitch.  The fix involved moving my IDs from my account and then back. 

 

However, I noticed the other day when they fixed it they transferred one my main e-email accounts into some type of Comcast test account. Now after calling support and opening a ticket they still have not called me back in over a week. Can a Comcast employee on this forums please help? 

 

The employees here fixed the orginal problem, but never brought my main e-mail account back.

 

This is a serious breach of my trust and security. 

 

Link to post about it:

https://forums.xfinity.com/t5/Email-Web-Browsing/Sorry-you-left-Xfinity-Message/m-p/3238409#M209991

 

 


Tek
Latoque
Expert

Re: Comcast E-Mail Transferred off My Account - Requesting Employee Assistance

Due to the history of this incident, I'm going to escalate this to the forum admins and see if you can get better traction on it.  You should see a response here in this thread.



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Comcast_Support
Official Employee

Re: Comcast E-Mail Transferred off My Account - Requesting Employee Assistance


@Tek wrote:

A few months ago I kept getting a "Sorry you left XFINITY message" when I logged into my e-mail. I did not leave XFINITY and it was a glitch.  The fix involved moving my IDs from my account and then back. 

 

However, I noticed the other day when they fixed it they transferred one my main e-email accounts into some type of Comcast test account. Now after calling support and opening a ticket they still have not called me back in over a week. Can a Comcast employee on this forums please help? 

 

The employees here fixed the orginal problem, but never brought my main e-mail account back.

 

This is a serious breach of my trust and security. 

 

Link to post about it:

https://forums.xfinity.com/t5/Email-Web-Browsing/Sorry-you-left-Xfinity-Message/m-p/3238409#M209991

 

 


Tek, thanks for posting about your username issues and the issues and inconvenience the workaround has caused. I'd like to attempt to reclaim that username to your account. 

 

Please send me a private message with the username in question as well as your full name so I can take a closer look into this. Just click "Comcast_Support" and then on the next screen you'll see an option to send a private message. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Tek
Problem Solver

Re: Comcast E-Mail Transferred off My Account - Requesting Employee Assistance

They just called me finally and resolved it. I am good now. Thank you! 


Tek
Comcast_Support
Official Employee

Re: Comcast E-Mail Transferred off My Account - Requesting Employee Assistance

Excellent! Post again if you need anything from us! Thanks for your business and patience! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!