New Poster
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7 Messages
Cannot connect to untuckit.com
I cannot connect to untuckit.com (the shirt store).
I can do so on other networks but not from my home metwork.
I have disabled xFi Advanced Security in my account.
Any suggestions?
Here is the message I received:
Same result using Chrome browser.
BruceW
Gold Problem Solver
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25.5K Messages
4 years ago
The image you posted isn't visible. It looks like this:
It's probably because the image requires moderator approval. That might take some time, from a few hours to a day or so. Alternatively, you could upload the image to a file sharing site and post a link to it here, or post text instead of an image.
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jeshaw81
New Poster
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7 Messages
4 years ago
It says:
Safari can’t open the page “https://www.untuckit.com/collections/tees-henleys?i=79511c1165cd32d97905be0e7443a205ffb52b6539331b5f42d4a6e75e521d95&utm_content=sherwoodhero&utm_campaign=%2810.03.20%29%20Henley%27s%20%2B%20Sherwood&utm_medium=email&utm_source=Buyers%20%28Active%29%20%28Purchased%20L12M%29&_ke=eyJrbF9lbWFpbCI6ICJqZXNoYXc4MUBnbWFpbC5jb20iLCAia2xfY29tcGFueV9pZCI6ICJhOGp6dEYifQ%3D%3D” because Safari can’t connect to the server “www.untuckit.com”.
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BruceW
Gold Problem Solver
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25.5K Messages
4 years ago
I can reach the site. When one customer cannot reach a site but others can, it can mean the site is blocking that customer's public Comcast IP. You can look up your IP at https://www.google.com/search?q=what+is+my+IP. You may need to ask the site's admins for help with this.
What does a trace to www.untuckit.com show? In Windows, open a Command Prompt window, enter
tracert -4 www.untuckit.com
and post the output. Mine looks like:
I believe Apple OSs use "traceroute" instead of "tracert".
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BruceW
Gold Problem Solver
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25.5K Messages
4 years ago
The trace looks OK.
Try reaching them via chat on the home page, or using one of the methods listed on https://www.untuckit.com/pages/contact-us using a non-Comcast network.
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jeshaw81
New Poster
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7 Messages
4 years ago
OK. So I have my public Comcast IP.
I ran traceroute and got this:
Jeffs-MacBook-Pro-2019:~ Jeff$ traceroute www.untuckit.com
traceroute to shops.myshopify.com (23.227.38.64), 64 hops max, 52 byte packets
1 172.20.10.1 (172.20.10.1) 11.438 ms 3.886 ms 4.017 ms
2 172.26.96.161 (172.26.96.161) 39.609 ms 38.276 ms 47.792 ms
3 107.79.236.228 (107.79.236.228) 41.022 ms
107.79.236.252 (107.79.236.252) 35.298 ms
107.79.236.228 (107.79.236.228) 29.618 ms
4 12.83.186.161 (12.83.186.161) 49.197 ms 30.649 ms 61.196 ms
5 12.83.186.145 (12.83.186.145) 49.727 ms 45.756 ms 29.820 ms
6 cgcil401igs.ip.att.net (12.122.133.105) 51.751 ms 31.655 ms 43.865 ms
7 ae16.cr7-chi1.ip4.gtt.net (173.241.128.29) 32.134 ms 30.585 ms 38.996 ms
8 et-0-0-5.cr9-chi1.ip4.gtt.net (141.136.108.245) 40.764 ms
ae19.cr9-chi1.ip4.gtt.net (141.136.108.189) 30.564 ms 31.821 ms
9 * ip4.gtt.net (208.116.131.178) 68.607 ms *
10 shops.myshopify.com (23.227.38.64) 64.968 ms 31.769 ms 37.746 ms
Jeffs-MacBook-Pro-2019:~ Jeff$
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jeshaw81
New Poster
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7 Messages
4 years ago
I connected to my router and ran another Traceroute result for Untuckit.com:
Status: Complete !
1: 9,10,11 96.120.28.117 96.120.28.117
2: 10,9,10 96.110.155.93 96.110.155.93
3: 10,11,10 162.151.184.2 162.151.184.2
4: 12 162.151.184.57 162.151.184.57
5: 13,14,15 be-32241-cs04.350ecermak.il.ibone.comcast.net 96.110.40.61
6: 13,12,14 be-2103-pe03.350ecermak.il.ibone.comcast.net 96.110.37.18
7: 21,18 173.167.56.42 173.167.56.42
8: 12,14,13 myshopify.com 23.227.38.32
I also left an email for untuckit.com, but no idea if the person who sees it will know what to do.
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