Blocked Email

Call Comcast security.  They handle blocking issues--------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

This morning I started with live chat through Xfinity Assistant, which got elevated to a callback from the support team.  After describing my issue again, they transferred me to someone on the security team.  He sent me a test email, which I received, so he claimed that was proof that the issue was not on their side. I said the sender was able to resend to my work email, so it most certainly is on the "Comcast side".  He is also the one that suggested that I turn off the spam filter option. I said I didn't like that idea, and if the email was misclassified as spam, why wasn't it in my spam folder. He didn't know. I said it is clearly being blocked and they need to resolve it and he said there is nothing he can do, I need to turn off the spam button. I said that was unacceptable and when I asked to speak with someone else he said there was no one. I am not sure I want to call and go through that again. 

Then I will escalate this  to the forum Admins to see if we can get some better traction on your situation.  You should see a response in this thread.

Hello, ddenaro. Thanks for reaching out to us here on the Xfinity Forums. As Latoque mentioned, our Security Assurance team is usually the best place to address these types of email issues. I like to read my local news often as well, so I understand how important this must be to you too. I'd be happy to take a look and see if we can pinpoint what is causing these emails to be blocked so we can get it fixed. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am having the same problem. Overnight, my newsletter subscriptions from the New York Times and the Washington Post stopped coming. My Substack subscription to the Heather Cox Richardson newsletter (which I pay for) stopped coming. I should add that at the same time, the large number of unwanted emails I have been receiving for years--political appeals, scams, etc.--also disappeared. And the Google group emails from my hiking club (I get lots of emails from my friends through that email address) started going directly to the Junk file. Now I'm starting to wonder what else I'm not getting!

It seems likely that, in an effort to deal with a general increase in the amount of email spam, they turned their spam filter settings to a higher level, blocking email that I (and countless others) actually want. I have talked to Comcast at least five times, have a ticket number, have been escalated, and no one can help me. Each time I call we go through this long process of verification, then there's lots of waiting while the person talks to a superior, and in every case the person I spoke with had heavy accents that were hard to understand--was that "block" or "blog"? And every time they ended up saying there was nothing they can do. 

So I tried other angles. I went to the New York Times, deleted my subscriptions, then started over and resubscribed to a couple of newsletters to see what would happen. They never arrived. So I decided to cancel my HCR newsletter subscription, so I wouldn't be paying for something I'm not receiving, but I can't even do that! Because in order to log in, they need to send me an email with a security link . . . and I can't get any emails from Substack! 

Come on, Xfinity! We've been customers for ages and I would really like to get my emails. Can someone please, please help me?