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updated contract, being charged for box now that i've had for years?

CliffnTina
Frequent Visitor

updated contract, being charged for box now that i've had for years?

I updated my contract online, it said I would get a new box but I haven't and now it shows i'll be charged 7.50 per month for the same box I have had for years that I wasn't previously "renting". I tried chatting several times and when a person finally came on they just stopped responding. Why is it so difficult to receive customer service and will I receive an updated box? 

ComcastJeniece
Official Employee

Re: updated contract, being charged for box now that i've had for years?

Hey there, CliffnTina, thanks for using our Xfinity Forums platform in order to reach out regarding your box charges. I definitely want to make sure you are being billed correctly and I know how shocking it can be to see a charge on your bill you were not expecting. Can you please send me a Private Message so I can take a look at your billing details and provide me with your full name and full address?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.


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