Hi there @aramirez181! Thanks for connecting with us here on the Xfinity Support Forums. We've had several customers with similar issues, and have alerted the folks on the back end so they can work on a fix. In the meantime, for customers wishing to add Unlimited Data effective immediately, we're assisting with doing so. Just send us a peer-to-peer message and we can get started;
To send a peer-to-peer chat:
Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3y5WmZZ
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.
Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
Thank you for using the Xfinity Forums to let us know about the error you're receiving when trying to add Unlimited Data to your account. I can get this taken care of for you. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.
I am having this same issue, and it looks like since this post was made the forum front-end changed so that sending direct messages no longer works in the same manner as suggested here.
Hi @XfinityKel, thank you for reaching out over Xfinity Forums. Welcome to the community! I would be happy to look into unlimited data for you. Currently, in some areas we are not enforcing the 1.2 terabyte limit. If you live inside one of these select areas, you may experience an error when attempting to add unlimited data. You should still be able to view your data usage while using the My Account App. I will need to gather some personal information to fully investigate.
Can you send us a private message? To send a private message click the chat icon in the upper right corner. When prompted send your full name, account holders name (if different), and service address, to our shared handle “Xfinity Support”. We look forward to hearing from you.
Good morning. I have exceeded my cap, and I get the same error message as described. I've tried many times. Can you help me transition to unlimited data effective July 1 (2 days from now)? Thank you.
Hello and good morning to you @user_0563c3! Thanks so much for taking the time to reach out to Comcast here on our Forums Community. We are so glad to hear from you and glad to assist in any way we can with your data issue ad having unlimited added for you. You have certainly sent a message to the right team, and we are going to get you squared away. Let's get started!First, can you please send me a private message including your full name, complete service address (city state and zip code included) and your 16 digit account number?That way I will be able to access your account to take a look.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have a similar problem. I had purchased the unlimited data option and received an order number and was told a confirmation email would be arriving. I have yet to receive any email and nothing appears to have changed in my account details. When I go back to the unlimited data offer, I receive the 'Temporary Unavailable" error as well.
Hi there @aramirez181! Thanks for connecting with us here on the Xfinity Support Forums. We've had several customers with similar issues, and have alerted the folks on the back end so they can work on a fix. In the meantime, for customers wishing to add Unlimited Data effective immediately, we're assisting with doing so. Just send us a peer-to-peer message and we can get started;
To send a peer-to-peer chat:
Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3y5WmZZ
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityBrie
Administrator
•
672 Messages
4 years ago
Hi there @aramirez181! Thanks for connecting with us here on the Xfinity Support Forums. We've had several customers with similar issues, and have alerted the folks on the back end so they can work on a fix. In the meantime, for customers wishing to add Unlimited Data effective immediately, we're assisting with doing so. Just send us a peer-to-peer message and we can get started;
To send a peer-to-peer chat:
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.
0
0
Again
Expert
•
32K Messages
5 years ago
@66f250
0
0
CCChe
Official Employee
•
6.9K Messages
5 years ago
Hi @66f250,
Thank you for using the Xfinity Forums to let us know about the error you're receiving when trying to add Unlimited Data to your account. I can get this taken care of for you. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.
0
0
Kel6
Visitor
•
1 Message
4 years ago
I am having this same issue, and it looks like since this post was made the forum front-end changed so that sending direct messages no longer works in the same manner as suggested here.
1
0
user_0563c3
Visitor
•
2 Messages
4 years ago
Good morning. I have exceeded my cap, and I get the same error message as described. I've tried many times. Can you help me transition to unlimited data effective July 1 (2 days from now)? Thank you.
3
0
aramirez181
Visitor
•
1 Message
4 years ago
I have a similar problem. I had purchased the unlimited data option and received an order number and was told a confirmation email would be arriving. I have yet to receive any email and nothing appears to have changed in my account details. When I go back to the unlimited data offer, I receive the 'Temporary Unavailable" error as well.
1
0