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jc30075
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27 Messages

Sunday, December 6th, 2020 8:00 AM

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"Sorry, that didn't go as planned"

Adding a 4k add on box.  Now get "Sorry, that didn't go as planned" frequently when starting.  If I hit channel up/down it works.  What's the issue?

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3 years ago

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XfinityJoeTru

Official Employee

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7K Messages

3 years ago

Hello jc30075. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and the error you are receiving. I can also help place the order for the additional 4K box if you would rather. Please send me a private message and include your full name and service address so I can get started. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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user_7b49e7

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2 Messages

@ComcastJoeTru I am having the same issue.  Every time I start both of my TVs I get the message “sorry that didn’t go as planned”.  Can you please help me get this resolved?  Had a technician out and he didn’t know how to fix it.  Thank you!

3 years ago

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