existing customer and plans offered

[donna1115]

After being a long time customer of Xfinity as well as not being behind or late with my payments, I don't understand the reasoning for not providing better plans and packages to loyal customers.  From all the posts and comments I'm reading, it appears that others feel the same way I feel.  It's very upsetting that we, as long time and loyal customers aren't given better deals or offers than a new customer receives.  Not to mention the cost of what we do have keeps increasing while the services or options decrease in quality.  For these reasons, I am looking into other options for tv and phone.  It's sad that as consumers we are stuck if we need high speed internet....  I feel taken advantage of and unvalued as a customer.  It doesn't seem to matter that  one is loyal to your service....  I remember when a high comcast bill was $20.00!!  I had a little box on top of my tv with like 8 to 10 buttons.... smh.... so much for customer appreciation.....

[ComcastDaryl]

Thank you for taking the time to reach out to us in the Forums. All of our customers are important to us. I don't want any customer to ever feel that they are not. I am glad you reached out. I would like to look further into this. Could you please send me a private message with your full name and address? To send me a private message, please click my name and then click "send a message."

[Kp65]

I feel your pain. I’m 30 year customer and can’t get back to the plan I had a month ago at a cost I was ok with. I feel duped!

[donna1115]

I did contact you but, haven't heard back....

[ComcastPeterH]

@donna115 Thank you for reaching back out to us. I do see that we sent you a message back around 6 days ago. If you are not able to see this message would you mind sending us a new private message please? Just click on my username "ComcastPeterH" and click on send message in the top right area. We will respond ASAP! Thank you very much for your patience and we apologize for any frustration this has brought you. 

[donna1115]

I did click the name and I sent a PM.... still haven't heard anything.....  I am looking around for other services.  Not just because of this but,  my sister recently moved in with me and she asked to add her cell phone to my plan.... which I did.... thinking that it would also help me with getting a better bundle deal.... NOPE...  I'm just so done with this....  smh....  

[ComcastValerie]

We truly appreciate your attempts in getting in touch with us, @donna1115! I know the value of a loyal customer and I am sorry to hear of the negative perspective you have been having. This is certainly not how we would want you to feel! I am confident that there is a package that can best fit your needs. To protect your information we do want to continue our conversation through a private message. If you can please click on my name in the upper left side of this message, "ComcastValerie" and then select "Send a Message". If the option is not there or if you experience any issues sending that message please let us know!