donna1115's profile

Regular Visitor

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4 Messages

Friday, February 12th, 2021 5:00 PM

Closed

existing customer and plans offered

After being a long time customer of Xfinity as well as not being behind or late with my payments, I don't understand the reasoning for not providing better plans and packages to loyal customers.  From all the posts and comments I'm reading, it appears that others feel the same way I feel.  It's very upsetting that we, as long time and loyal customers aren't given better deals or offers than a new customer receives.  Not to mention the cost of what we do have keeps increasing while the services or options decrease in quality.  For these reasons, I am looking into other options for tv and phone.  It's sad that as consumers we are stuck if we need high speed internet....  I feel taken advantage of and unvalued as a customer.  It doesn't seem to matter that  one is loyal to your service....  I remember when a high comcast bill was $20.00!!  I had a little box on top of my tv with like 8 to 10 buttons.... smh.... so much for customer appreciation.....

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Problem Solver

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828 Messages

4 years ago

Thank you for taking the time to reach out to us in the Forums. All of our customers are important to us. I don't want any customer to ever feel that they are not. I am glad you reached out. I would like to look further into this. Could you please send me a private message with your full name and address? To send me a private message, please click my name and then click "send a message."

New Poster

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2 Messages

4 years ago

I feel your pain. I’m 30 year customer and can’t get back to the plan I had a month ago at a cost I was ok with. I feel duped!

Regular Visitor

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4 Messages

4 years ago

I did contact you but, haven't heard back....

Official Employee

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2.1K Messages

4 years ago

@donna115 Thank you for reaching back out to us. I do see that we sent you a message back around 6 days ago. If you are not able to see this message would you mind sending us a new private message please? Just click on my username "ComcastPeterH" and click on send message in the top right area. We will respond ASAP! Thank you very much for your patience and we apologize for any frustration this has brought you. 

Regular Visitor

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4 Messages

4 years ago

I did click the name and I sent a PM.... still haven't heard anything.....  I am looking around for other services.  Not just because of this but,  my sister recently moved in with me and she asked to add her cell phone to my plan.... which I did.... thinking that it would also help me with getting a better bundle deal.... NOPE...  I'm just so done with this....  smh....  

Official Employee

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974 Messages

4 years ago

We truly appreciate your attempts in getting in touch with us, @donna1115! I know the value of a loyal customer and I am sorry to hear of the negative perspective you have been having. This is certainly not how we would want you to feel! I am confident that there is a package that can best fit your needs. To protect your information we do want to continue our conversation through a private message. If you can please click on my name in the upper left side of this message, "ComcastValerie" and then select "Send a Message". If the option is not there or if you experience any issues sending that message please let us know! 

Frequent Visitor

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11 Messages

I was paying $158 a month total ($90 package) and it just jumped to $206 ($136 package). I guess the promotion I was under expired.

I went to see what promotions they offer to change plans and they only show me to add a phone and faster internet for $130 a month.

So all I can do is save $6 and get faster internet and a phone line I don’t want/need? This is ridiculous, how can there not be more options for existing customers?

Official Employee

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3.5K Messages

Thank you for reaching out to us here on our Xfinity Forums. We truly appreciate your business and I would love the opportunity to doublecheck what promotional options we have available to you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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