New Poster
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1 Message
courtesy adjustment letter?
we just received a letter about being eligible for a sports network courtesy adjustment. it says we are no longer receiving service fromXfinity. (we are). it directs us to a website to fill out a form for a credit. when i did, it said that I am a current customer and will receive an adjustment on my bill. I checked and we haven't and there is no credit/adjustment scheduled. when/will we be receiving a courtesy adjustment? and if so, when?
CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi, dbk4321. Thank you for posting! We appreciate you coming here for support. This adjustment should be reflected on your October 2020 bill statement, along with a message to explain the change. I understand you received the letter, but aren't seeing the adjust on the bill itself. Did you perhaps make any changes to your plan a few months ago where the service was disconnected, or did you downgrade to a plan that did not include sports programming?
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user_08a749
Visitor
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1 Message
3 years ago
Would like to get my adjustment please.
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user_a6af00
Visitor
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1 Message
3 years ago
I received the same letter. I am not receiving their service. what I should I do ?
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